Baldrige Excellence

Ξ Baldrige Excellence Ξ

Baldrige excellence tools and resources from the most experienced source

What big changes are in the new 2011 - 2012 Baldrige Criteria?

Will the Criteria become more 'entrepreneurial' in nature? NIST announced their intent to do this at training this year. But, what does this mean? I hope they will become dramatically leaner.
Will the number of Results Items in Category 7 be reduced from 6 to 4 as NIST has indicated?
Will all the 'What' questions be relocated to the Organizational Profile? Will the Organizational Profile questions be linked to the Criteria to improve understanding consistency?
Will the Customer Focus and Workforce Focus Categories be rewritten to remove the perceived redundancies?
Will the confusion related to 'work processes' and 'work systems' be effectively addressed?
Do we really need two similar Items in Category 6?
Will a relationship hierarchy be established among the terms: 'data', 'information', and 'knowledge'? For example, should the 'Management by Fact' Core Value be upgraded to 'Management by Knowledge'?
Will we see a 'Manufacturing' version of the Criteria to bring the original loyalists back into the fold? Some think this may not be needed if the new Criteria better utilize mainstream terminology.
Will there be a new definition for "Innovation"? If you read the current definition carefully, you likely already know the answer.
If Projections are not Results, why are they in the Results Scoring Guidelines? Bet on this changing.
The 2009 - 2010 Criteria have more words than the original 1988 Criteria and more than double the words when you include the explanatory notes. The highly regarded Singapore Criteria are Baldrige-based but have deleted more than 3,000 words. Maybe it is time to downsize big time?

Check back soon for the answers? Or, email ToQual@gmail.com now to request the 2011 - 2012 Criteria be sent to you as soon as they become available.

MISSION: Accelerate the overall rate of organizational improvement and cost reduction beyond the limitations of today's continuous improvement and Business Excellence approaches.

SITE VISIT TIME: It's time to prepare for a site visit - even if you're not sure you'll get one. Click for options to consider.

I've served on site visit teams more than 100 times. This photo is taken from a recent one:

Serving as the International Assessor on Singapore Quality and Innovation Award site visit teams in 2008 and 2010 has been very enjoyable and fulfilling (2010 team shown above).

Baldrige Excellence Tools

(Available for Business, Government (Public Sector) and other Nonprofit, Education and Health Care Criteria in most cases)

Integrated Criteria Response Templates - ensures correct input for a valid assessment while maintaining total integration - no consultant can do as well - used by dozens of national Baldrige Award recipients - costs less than an hour with a Baldrige consultant - plus for a limited time choose any best practice process model for free

The Baldrige Model - see the Baldrige Framework in terms of its key systems and processes and learn how to use them to achieve breakthrough improvement

Total Integrated Excellence System - achieving unsurpassed excellence is easy and rapid - unless you are paradigm-imprisoned

Baldrige Best Practice Process Models - the proven easy and rapid way to upgrade the capability of all key processes while preserving what already works well

Baldrige Winners' Application Summaries - Read the winners' answers to the Criteria questions - includes contact information

Baldrige Case Studies - over 50 models of how to respond to the Criteria - used to train the Baldrige Examiners

INTEGRATED Baldrige Criteria - the alternative is more difficult to understand and use for some - all versions

1988 Baldrige Criteria - The original Baldrige Criteria that changed how the world assesses excellence - thanks Curt

Scoring Guidelines - 2010 Integrated versions - improvements are highlighted word-for-word: Health Care - Business, Public Sector and Nonprofit

Baldrige Core Values - Business, Health Care, Education, Public Sector and Other Nonprofit - the pillars of excellence and the only integrated versions anywhere

Guide to a Well-Written Baldrige Application - make your first draft your final draft

Site Visit Preparation Guide - avoid the mistakes and ensure everyone is ready and prepared

Internal Award Program Startup and Administration Guide - don't let a good idea become a bad experience

Baldrige Performance Comparison Metrics - Compare your metrics to thousands used by excellent organizations

Baldrige Integrated Glossary - get the same definitions the Examiners use when they assess - totally integrated - green, no paper

Introducing: OrgProfiler - ensures that the "What" question answers in your Organization Profile totally integrate across your application

Baldrige Store - where excellence is always on sale

Baldrige Training

→ Thousands more people trained in Self-Assessment than the Baldrige Award Program!

Certification, CEUs, and university graduate credit available - Click to learn more; Download Baldrige Self-Assessment Workshop Brochure

Baldrige Consulting Services

(Available for the Business, Health Care, Education, Government (Public Sector) and other Nonprofit Criteria in most cases)

Training: Most experienced Baldrige trainer - I have trained thousands more people in Self-Assessment than the Baldrige Award Program since 1988 using the same 3-day format and the same materials as Baldrige. CEUs, certification, and graduate university credit offered.

Application Development: Make your first draft your final draft using my experience, integrated Criteria Response Templates, and Baldrige Best Practice Process Models. Finish in about two weeks and not several months.

Assessment: Objectivity, actionable feedback report, and unsurpassed experience since year one of the Baldrige Award Program. I have assessed more than 20 national Baldrige Criteria-based award winners since 2007 - no one else comes close. Breakthrough: If you use the interview assessment approach, there is no writing and the information captured can be used to generate the final draft of your application saving you months of wasted effort.

Site Visit Preparation: Preparation guidance and simulation - a site visit should be a positive, valuable, and fun experience for your organization. Knowing in advance what questions a Site Visit Team will ask, what documentation they will request, who they will talk to, and where they will go is highly predictable and key to a valid and successful outcome.

Going Beyond Baldrige: Baldrige Award winners only score about 600 out of 1,000 points. Scoring significantly higher is easier, faster and much less costly when you implement the Total Baldrige Integrated Excellence System. It is readily adaptable to all types of public sector, healthcare, education, and private sector organizations. Preserve your culture and everything that works in your existing processes. Only change the core process steps that are not needed or not capable of delivering excellent performance. Click to learn more or call 1 425 444-4386.

Baldrige Workshops, Presentations and Seminars

Baldrige Workshops, Presentations and Seminars that are enabling and not the same old, same old . . . Learn more

Baldrige Excellence Resources for the Government (Public Sector), Health Care, and Education Sectors

Baldrige Excellence Resources for GOVERNMENT (PUBLIC SECTOR): Learn more

How can it get any better than working at NASA and with the Prime Minister's Office in Brunei on a national project, the Army National Guard, the Singapore Government, the Alaska Small Business Development Center . . . and that's only the first half of this year

Strategic Action Plan Execution and Best Performance Measures Selection Project at NASA - May 2010

Baldrige Excellence Resources for HEALTH CARE: Learn more

Kathy Harris - Paul Steel

Paul Steel chairing International Health Care Conference on stage with with national health care quality leaders from ISQua, ASQua, APHM, Taiwan, Hong Kong, Singapore, Malaysia, Canada, Australia, United States, and India. Also shown: Kathy Harris (Mercy Health System) at our presentation.

Baldrige Excellence Resources for EDUCATION: Learn more

Adjunct Professor in Process Management at Seattle Pacific University, Faculty Director of Abu Dhabi University Institute for Executive Development, Visiting Graduate School Professor in the Industrial Engineering Quality Management Program UPH, Jakarta, and member of the Global Indian International School Centre of Educational Excellence Board of Directors . . . I never imagined or targeted achieving any of these but I am guilty of aggressively sharing what I've learned from some of the best teachers and mentors including Dr. W. Edwards Deming and Dr. Armand (Val) Feigenbaum whom I worked with for seven years

Malaysian Prime Minister's Quality Award at UiTM (Universiti Teknologi Mara) in Shah Alam, Malaysia with Malaysian Ceremonial Kings Photos

Ministry of Education Assessors Sharing Session - sponsored by Singapore Ministry Of Education

Accelerating Excellence in Higher Education Seminar - top university leaders from the Middle East including Saudi Arabia, Jordan, Kuwait, Qatar and Bahrain in Dubai

→ Simplify and improve Baldrige application writing with the Integrated Criteria Response Templates and the all new OrgProfiler

2010 Baldrige Criteria

These are the only truly INTEGRATED versions of the Baldrige Criteria available anywhere

The 2010 Business, Public Sector and other Nonprofit Criteria are now in an easier to understand and totally integrated format Download BUSINESS-NONPROFIT-PUBLIC SECTOR VERSION

The 2010 Health Care Criteria are now in an easier to understand and totally integrated format - DOWNLOAD Health Care VERSION

Baldrige International - Enjoy the photos from organizations in some of the more than 30 countries that invited contributions to their pursuit of excellence

Baldrige Excellence international - work and photo links

Asia	Middle East	Europe	Latin America	Australasia
Brunei	Bahrain			Australia
China	Jordan	Belgium	Costa Rica	New Zealand
India	Kuwait	Denmark	Puerto Rico
Indonesia	Qatar	Germany		North America
Japan	Saudi Arabia	Ireland		Canada
Malaysia	Dubai - United Arab Emirates	Italy	South America	United States
Philippines		Netherlands	Brasil (Brazil)
Singapore	Eurasia	United Kingdom	Chile	AFRICA
Taiwan	Iran			Nigeria
Thailand				Mauritius

Off to Dubai to work for the government in October and November at the invitation of the ruler to serve on the jury for the Dubai Business Award . . . perfect weather that time of year.

Serving organizations serious about accelerating their rate of organizational improvement and cost reduction.

Training:	Most experienced Baldrige trainer - I have trained thousands more people in Self-Assessment than the Baldrige Award Program since 1988 using the same 3-day format and the same materials as Baldrige. CEUs, certification, and graduate university credit offered.
Application Development:	Make your first draft your final draft using my experience, integrated Criteria Response Templates, and Baldrige Best Practice Process Models. Finish in about two weeks and not several months.
Assessment:	Objectivity, actionable feedback report, and unsurpassed experience since year one of the Baldrige Award Program. I have assessed more than 20 national Baldrige Criteria-based award winners since 2007 - no one else comes close. Breakthrough: If you use the interview assessment approach, there is no writing and the information captured can be used to generate the final draft of your application saving you months of wasted effort.
Site Visit Preparation:	Preparation guidance and simulation - a site visit should be a positive, valuable, and fun experience for your organization. Knowing in advance what questions a Site Visit Team will ask, what documentation they will request, who they will talk to, and where they will go is highly predictable and key to a valid and successful outcome.
Going Beyond Baldrige:	Baldrige Award winners only score about 600 out of 1,000 points. Scoring significantly higher is easier, faster and much less costly when you implement the Total Baldrige Integrated Excellence System. It is readily adaptable to all types of public sector, healthcare, education, and private sector organizations. Preserve your culture and everything that works in your existing processes. Only change the core process steps that are not needed or not capable of delivering excellent performance. Click to learn more or call 1 425 444-4386.