Baldrige Criteria: Area 1.1a - Vision and Values

(Click on any Blue word below to link to its related Baldrige Best Practice (underlined), Core Value, definition, and all other areas of the Criteria for Performance Excellence)

Item 1.1: Senior Leadership (70 pts.) 

  Process 

Describe HOW SENIOR LEADERS guide and SUSTAIN your organization.

Within your response, include answers to the following questions:

1.1a. Vision and Values

(1) HOW do SENIOR LEADERS set organizational VISION and VALUES?

HOW do SENIOR LEADERS DEPLOY your organization’s VISION and VALUES through your LEADERSHIP SYSTEM, to all employees, to KEY suppliers and PARTNERS, and to CUSTOMERS, as appropriate?

HOW do their personal actions reflect a commitment to the organization’s VALUES?

(2) HOW do SENIOR LEADERS promote an environment that fosters and requires legal and ETHICAL BEHAVIOR?

(3) HOW do SENIOR LEADERS create a SUSTAINABLE organization?

HOW do SENIOR LEADERS create an environment for PERFORMANCE IMPROVEMENT, accomplishment of STRATEGIC OBJECTIVES, INNOVATION, and ORGANIZATIONAL AGILITY?

HOW do they create an environment for organizational and employee LEARNING?

HOW do they personally participate in SUCCESSION PLANNING and the development of future organizational leaders?

Notes:

N1. ORGANIZATIONAL VISION (1.1a[1]) should set the context for STRATEGIC OBJECTIVES and ACTION PLANS, which are described in Item 2.1 and Item 2.2.

N2. A SUSTAINABLE organization (1.1a[3]) is capable of addressing current business needs and possesses the AGILITY and STRATEGIC MANAGEMENT to prepare successfully for its FUTURE business and market environment. In this context, the concept of INNOVATION includes both technological and organizational INNOVATION to succeed in the FUTURE.

Item responses are assessed by considering the CRITERIA ITEM REQUIREMENTS; your KEY BUSINESS FACTORS presented in your ORGANIZATIONAL PROFILE; and the MATURITY of your APPROACHES, breadth of DEPLOYMENT, and strength of your IMPROVEMENT PROCESS and RESULTS relative to the SCORING SYSTEM. Refer to the SCORING SYSTEM.

For additional description, see 1.1 Senior Leadership Description.

2005 Criteria Items: 1.1 - 1.2 - 2.1 - 2.2 - 3.1 - 3.2 - 4.1 - 4.2 - 5.1 - 5.2 - 5.3 - 6.1 - 6.2 - 7.1 - 7.2 - 7.3 - 7.4 - 7.5 - 7.6 - P.1 - P.2

Areas: 1.1a-1.1b-1.2a-1.2b-1.2c-2.1a-2.1b-2.2a-2.2b-3.1a-3.2a-3.2b-4.1a-4.1b-4.2a-4.2b-4.2c-5.1a-5.1b-5.1c-5.2a-5.2b-5.3a-5.3b-6.1a-6.2a-6.2b-7.1a-7.2a-7.3a-7.4a-7.5a-7.6a-P.1a-P.1b-P.2a-P.2b-P.2c

2006 Criteria Items: 1.1 - 1.2 - 2.1 - 2.2 - 3.1 - 3.2 - 4.1 - 4.2 - 5.1 - 5.2 - 5.3 - 6.1 - 6.2 - 7.1 - 7.2 - 7.3 - 7.4 - 7.5 - 7.6 - P.1 - P.2

Home Training Best Processes Application Prep International Seminars and Conferences EasyApp Software Criteria Consulting About TQI