Describe HOW SENIOR LEADERS COMMUNICATE with employees and encourage HIGH PERFORMANCE.

Within your response, include answers to the following questions:

Area 1.1b. Communication and Organizational Performance

(1) HOW DO SENIOR LEADERS COMMUNICATE with, EMPOWER, and motivate all employees throughout the organization?

HOW do SENIOR LEADERS encourage frank, TWO-WAY COMMUNICATION throughout the organization?

HOW do SENIOR LEADERS take an active role in employee reward and recognition to reinforce HIGH PERFORMANCE and a CUSTOMER and business focus?

(2) HOW do SENIOR LEADERS create a focus on ACTION to accomplish the organization’s ORGANIZATION'S OBJECTIVES, IMPROVE PERFORMANCE, and attain your VISION?

HOW do SENIOR LEADERS include a focus on creating and balancing VALUE for CUSTOMERS and other STAKEHOLDERS in their ORGANIZATIONAL PERFORMANCE expectations?

Notes:

N3. A focus on action (1.1b[2]) considers both the people and the hard assets of the organization. It includes ongoing IMPROVEMENTS in PRODUCTIVITY that may be achieved through eliminating waste or reducing CYCLE TIME, and it might use techniques such as Six Sigma and Lean Production. It also includes the ACTIONS to accomplish the organization’s STRATEGIC OBJECTIVES.

N4. Your ORGANIZATIONAL PERFORMANCE RESULTS should be reported in Item 7.1, Item 7.2, Item 7.3, Item 7.4, Item 7.5, and Item 7.6.

Item responses are assessed by considering the CRITERIA ITEM REQUIREMENTS; your KEY BUSINESS FACTORS presented in your ORGANIZATIONAL PROFILE; and the MATURITY of your APPROACHES, breadth of DEPLOYMENT, and strength of your IMPROVEMENT PROCESS and RESULTS relative to the SCORING SYSTEM. Refer to the SCORING SYSTEM.

For additional description, see 1.1 Senior Leadership Description.

2005 Criteria Items: 1.1 - 1.2 - 2.1 - 2.2 - 3.1 - 3.2 - 4.1 - 4.2 - 5.1 - 5.2 - 5.3 - 6.1 - 6.2 - 7.1 - 7.2 - 7.3 - 7.4 - 7.5 - 7.6 - P.1 - P.2

Areas: 1.1a-1.1b-1.2a-1.2b-1.2c-2.1a-2.1b-2.2a-2.2b-3.1a-3.2a-3.2b-4.1a-4.1b-4.2a-4.2b-4.2c-5.1a-5.1b-5.1c-5.2a-5.2b-5.3a-5.3b-6.1a-6.2a-6.2b-7.1a-7.2a-7.3a-7.4a-7.5a-7.6a-P.1a-P.1b-P.2a-P.2b-P.2c