Describe HOW your organization ensures ETHICAL BEHAVIOR.

Within your response, include answers to the following questions:

Area 1.2b. Legal and Ethical Behavior

(1) HOW do you address any adverse impacts on society of your products, services, and operations?

HOW do you anticipate public concerns with current and FUTURE products, services, and operations?

HOW do you prepare for these concerns in a proactive manner, including using resource-SUSTAINING PROCESSES, as appropriate?

What are your KEY compliance PROCESSES, MEASURES, and GOALS for achieving and surpassing regulatory and legal requirements, as appropriate?

What are your KEY PROCESSES, MEASURES, and GOALS for addressing RISKS associated with your products, services, and operations?

(2) HOW does your organization promote and ensure ETHICAL BEHAVIOR in all your interactions?

What are your KEY PROCESSES and MEASURES or INDICATORS for enabling and monitoring ETHICAL BEHAVIOR in your GOVERNANCE STRUCTURE, throughout your organization, and in interactions with CUSTOMERS and PARTNERS?

HOW do you monitor and respond to breaches of ETHICAL BEHAVIOR?

Notes:

N4. MEASURES or INDICATORS of ETHICAL BEHAVIOR (1.2b[2]) might include the percentage of independent board members, MEASURES of relationships with stockholder and non-stockholder constituencies, instances of ETHICAL CONDUCT breaches and responses, survey RESULTS on employee perceptions of organizational ETHICS, ETHICS hotline use, and RESULTS of ETHICS reviews and audits.

For additional description of this Area, see 1.2 Governance and Social Responsibilities Description.

2005 Criteria Items: 1.1 - 1.2 - 2.1 - 2.2 - 3.1 - 3.2 - 4.1 - 4.2 - 5.1 - 5.2 - 5.3 - 6.1 - 6.2 - 7.1 - 7.2 - 7.3 - 7.4 - 7.5 - 7.6 - P.1 - P.2

Criteria Area Links: 1.1a-1.1b-1.2a-1.2b-1.2c-2.1a-2.1b-2.2a-2.2b-3.1a-3.2a-3.2b-4.1a-4.1b-4.2a-4.2b-4.2c-5.1a-5.1b-5.1c-5.2a-5.2b-5.3a-5.3b-6.1a-6.2a-6.2b-7.1a-7.2a-7.3a-7.4a-7.5a-7.6a-P.1a-P.1b-P.2a-P.2b-P.2c