Describe HOW your organization MEASURES, ANALYZES, ALIGNS, REVIEWS, and IMPROVES its PERFORMANCE at all LEVELS and in all parts of your organization.

Within your response, include answers to the following questions:

Area 4.1a. Performance Measurement

(1) HOW DO YOU SELECT, COLLECT, ALIGN, AND INTEGRATE DATA AND INFORMATION for tracking daily operations and for tracking overall organizational PERFORMANCE, including progress relative to STRATEGIC OBJECTIVES and ACTION PLANS?

What are your KEY ORGANIZATIONAL PERFORMANCE MEASURES?

HOW DO YOU USE THESE DATA AND INFORMATION to support organizational DECISION MAKING and INNOVATION?

(2) HOW DO YOU SELECT and ENSURE the EFFECTIVE USE of KEY COMPARATIVE DATA and INFORMATION and information to support operational and strategic DECISION MAKING and INNOVATION?

(3) HOW do you keep your PERFORMANCE MEASUREMENT SYSTEM current with business needs and directions?

HOW do you ensure that your PERFORMANCE MEASUREMENT SYSTEM is sensitive to rapid or unexpected organizational or external changes?

Notes:

N1. PERFORMANCE MEASUREMENT is used in FACT-BASED DECISION MAKING for SETTING [ORGANIZATIONAL DIRECTIONS] and ALIGNING ORGANIZATIONAL DIRECTIONS and RESOURCE USE at the work unit, KEY PROCESS, departmental, and whole organization LEVELS.

N2. COMPARATIVE DATA and INFORMATION  (4.1a[2]) are obtained by BENCHMARKING and by seeking competitive COMPARISONS. “BENCHMARKING” refers to identifying PROCESSES and RESULTS that represent BEST PRACTICES and PERFORMANCE for similar activities, inside or outside your organization’s industry. COMPETITIVE COMPARISONS relate your ORGANIZATIONAL PERFORMANCE to that of competitors in your markets.

N6. Your ORGANIZATIONAL PERFORMANCE RESULTS should be reported in ITEM 7.1, ITEM 7.2, ITEM 7.3, ITEM 7.4, ITEM 7.5, and ITEM 7.6.

For additional description of this Area, see 4.1 Measurement, Analysis, and Review of Organizational Performance Description.

2005 Criteria Items: 1.1 - 1.2 - 2.1 - 2.2 - 3.1 - 3.2 - 4.1 - 4.2 - 5.1 - 5.2 - 5.3 - 6.1 - 6.2 - 7.1 - 7.2 - 7.3 - 7.4 - 7.5 - 7.6 - P.1 - P.2

Areas: 1.1a-1.1b-1.2a-1.2b-1.2c-2.1a-2.1b-2.2a-2.2b-3.1a-3.2a-3.2b-4.1a-4.1b-4.2a-4.2b-4.2c-5.1a-5.1b-5.1c-5.2a-5.2b-5.3a-5.3b-6.1a-6.2a-6.2b-7.1a-7.2a-7.3a-7.4a-7.5a-7.6a-P.1a-P.1b-P.2a-P.2b-P.2c