Describe HOW your organization MEASURES, ANALYZES, ALIGNS, REVIEWS, and IMPROVES its PERFORMANCE at all LEVELS and in all parts of your organization.

Within your response, include answers to the following questions:

Area 4.1b.  Performance Analysis and Review

(1) HOW DO YOU REVIEW ORGANIZATIONAL PERFORMANCE and CAPABILITIES?

HOW do your SENIOR LEADERS participate in these reviews?

What ANALYSES do you perform to support these reviews and to ensure that conclusions are valid?

HOW do you use these reviews to assess organizational success, competitive PERFORMANCE, and progress relative to STRATEGIC OBJECTIVES and ACTION PLANS?

HOW do you use these reviews to assess your organization’s ability to rapidly respond to changing organizational needs and CHALLENGES in your operating environment?

(2) HOW do you translate ORGANIZATIONAL PERFORMANCE review findings into PRIORITIES for CONTINUOUS AND BREAKTHROUGH IMPROVEMENT and into OPPORTUNITIES for INNOVATION?

HOW are these PRIORITIES and OPPORTUNITIES DEPLOYED to work group- and functional-level operations throughout your organization to enable EFFECTIVE support for their DECISION MAKING?

When appropriate, HOW are the PRIORITIES and OPPORTUNITIES DEPLOYED to your SUPPLIERS and PARTNERS to ensure ORGANIZATIONAL ALIGNMENT?

Notes:

N3. ORGANIZATIONAL PERFORMANCE REVIEWS (4.1b[1]) should be informed by ORGANIZATIONAL PERFORMANCE MEASUREMENT and guided by the STRATEGIC OBJECTIVES and ACTION PLANS described in ITEM 2.1 and ITEM 2.2. The reviews also might be informed by internal or external Baldrige assessments.

N4. ANALYSIS includes examining TRENDS; organizational, industry, and technology PROJECTIONS; and COMPARISONS, cause-effect relationships, and correlations intended to support your PERFORMANCE REVIEWS, help DETERMINE ROOT CAUSES, and help SET PRIORITIES for RESOURCE USE. Accordingly, ANALYSIS draws upon all types of data: CUSTOMER-related, financial and market, operational, and competitive.

N5. The RESULTS of ORGANIZATIONAL PERFORMANCE ANALYSIS should contribute to ORGANIZATIONAL STRATEGIC PLANNING in CATEGORY 2.

N6. Your ORGANIZATIONAL PERFORMANCE RESULTS should be reported in ITEM 7.1, ITEM 7.2, ITEM 7.3, ITEM 7.4, ITEM 7.5, and ITEM 7.6.

For additional description of this Area, see 4.1 Measurement, Analysis, and Review of Organizational Performance Description.

2005 Criteria Items: 1.1 - 1.2 - 2.1 - 2.2 - 3.1 - 3.2 - 4.1 - 4.2 - 5.1 - 5.2 - 5.3 - 6.1 - 6.2 - 7.1 - 7.2 - 7.3 - 7.4 - 7.5 - 7.6 - P.1 - P.2

Areas: 1.1a-1.1b-1.2a-1.2b-1.2c-2.1a-2.1b-2.2a-2.2b-3.1a-3.2a-3.2b-4.1a-4.1b-4.2a-4.2b-4.2c-5.1a-5.1b-5.1c-5.2a-5.2b-5.3a-5.3b-6.1a-6.2a-6.2b-7.1a-7.2a-7.3a-7.4a-7.5a-7.6a-P.1a-P.1b-P.2a-P.2b-P.2c