Describe HOW your organization’s work and jobs enable employees and the organization to achieve HIGH PERFORMANCE.

Within your response, include answers to the following questions:

Area 5.1a.  Organization and Management of Work

(1) HOW DO YOU ORGANIZE AND MANAGE WORK and JOBS, including SKILLS, to promote cooperation, initiative, EMPOWERMENT, INNOVATION, and your organizational culture?

HOW DO YOU ORGANIZE AND MANAGE WORK and JOBS, including SKILLS, to achieve the AGILITY to keep current with business needs and to achieve your ACTION PLANS?

(2) HOW do your WORK SYSTEMS capitalize on the diverse ideas, cultures, and thinking of your employees and the communities with which you interact (your employee hiring and your CUSTOMER communities)?

(3) HOW DO YOU ACHIEVE EFFECTIVE COMMUNICATION and skill sharing across work units, jobs, and locations?

Notes:

N1. “Employees” refers to your organization’s permanent, temporary, and part-time personnel, as well as any contract employees supervised by your organization. Employees include team leaders, supervisors, and managers at all LEVELS. Contract employees supervised by a contractor should be addressed in Category 6.

N2. “Your organization’s work” refers to HOW your employees are organized or organize themselves in formal and informal, temporary, or longer-term units. This might include work teams, PROCESS teams, project teams, CUSTOMER action teams, problem-solving teams, centers of excellence, functional units, remote workers (e.g., at home), cross-functional teams, and departments—self-managed or managed by supervisors. “Jobs” refers to responsibilities, authorities, and tasks of individuals. In some WORK SYSTEMS, jobs might be shared by a team.

For additional description of this Area, see 5.1 Work Systems Description.

2005 Criteria Items: 1.1 - 1.2 - 2.1 - 2.2 - 3.1 - 3.2 - 4.1 - 4.2 - 5.1 - 5.2 - 5.3 - 6.1 - 6.2 - 7.1 - 7.2 - 7.3 - 7.4 - 7.5 - 7.6 - P.1 - P.2

Areas: 1.1a-1.1b-1.2a-1.2b-1.2c-2.1a-2.1b-2.2a-2.2b-3.1a-3.2a-3.2b-4.1a-4.1b-4.2a-4.2b-4.2c-5.1a-5.1b-5.1c-5.2a-5.2b-5.3a-5.3b-6.1a-6.2a-6.2b-7.1a-7.2a-7.3a-7.4a-7.5a-7.6a-P.1a-P.1b-P.2a-P.2b-P.2c