Describe HOW your organization maintains an employee support climate that contribute[s] to the well-being, satisfaction, and motivation of all employees.

Within your response, include answers to the following questions:

 Area 5.3b. Employee Support and Satisfaction

(1) HOW do you DETERMINE the KEY factors that affect employee well-being, satisfaction, and motivation?

HOW are these factors SEGMENTED for a diverse workforce and for different categories and types of employees?

(2) HOW do you support your employees via services, benefits, and policies?

HOW are these tailored to the needs of a DIVERSE WORKFORCE and different categories and types of employees?

(3) What formal and informal ASSESSMENT METHODS and MEASURES do you use to DETERMINE EMPLOYEE WELL-BEING, SATISFACTION, and DETERMINATION?

HOW do these methods and MEASURES differ across a diverse workforce and different categories and types of employees?

HOW do you use other INDICATORS, such as employee retention, absenteeism, grievances, safety, and PRODUCTIVITY, to ASSESS and IMPROVE employee well-being, satisfaction, and motivation?

(4) HOW do you relate ASSESSMENT FINDINGS to KEY business RESULTS to IDENTIFY PRIORITIES for IMPROVING the WORK ENVIRONMENT AND EMPLOYEE SUPPORT CLIMATE?

Notes:

N1. Specific factors that might affect your employees’ well-being, satisfaction, and motivation (5.3b[1]) include EFFECTIVE employee problem or grievance resolution; safety factors; employees’ views of management; EMPLOYEE TRAINING, DEVELOPMENT, and CAREER OPPORTUNITIES; employee preparation for changes in technology or the work organization; the WORK ENVIRONMENT and other work conditions; management’s EMPOWERMENT of employees; INFORMATION SHARING by management; workload; cooperation and teamwork; recognition; services and benefits; COMMUNICATIONS; job security; compensation; and equal opportunity.

N2. APPROACHES for employee support (5.3b[2]) might include providing counseling, CAREER DEVELOPMENT and employability services, recreational or cultural activities, non work-related education, day care, job rotation or sharing, special leave for family responsibilities or community service, home safety training, flexible work hours and location, outplacement, and retirement benefits (including extended health care).

N3. MEASURES AND INDICATORS of well-being, satisfaction, and motivation (5.3b[3]) might include data on safety and absenteeism, the overall turnover rate, the turnover rate for CUSTOMER contact employees, employees’ charitable contributions, grievances, strikes, other job actions, insurance costs, workers’ compensation claims, and RESULTS of surveys. Survey INDICATORS of satisfaction might include employee KNOWLEDGE of job roles, employee KNOWLEDGE of organizational direction, and employee perception of EMPOWERMENT and INFORMATION SHARING. Your RESULTS relative to such MEASURES AND INDICATORS should be reported in Item 7.4.

N4. IDENTIFYING PRIORITIES (5.3b[4]) might draw upon your HUMAN RESOURCE RESULTS presented in Item 7.4 and might involve addressing employee problems based on their impact on your business RESULTS.

For additional description of this Area, see 5.3 Employee Well-Being and Satisfaction Description.

2005 Criteria Items: 1.1 - 1.2 - 2.1 - 2.2 - 3.1 - 3.2 - 4.1 - 4.2 - 5.1 - 5.2 - 5.3 - 6.1 - 6.2 - 7.1 - 7.2 - 7.3 - 7.4 - 7.5 - 7.6 - P.1 - P.2

Areas: 1.1a-1.1b-1.2a-1.2b-1.2c-2.1a-2.1b-2.2a-2.2b-3.1a-3.2a-3.2b-4.1a-4.1b-4.2a-4.2b-4.2c-5.1a-5.1b-5.1c-5.2a-5.2b-5.3a-5.3b-6.1a-6.2a-6.2b-7.1a-7.2a-7.3a-7.4a-7.5a-7.6a-P.1a-P.1b-P.2a-P.2b-P.2c