Describe HOW your organization manages its KEY PROCESSES that support your VALUE CREATION PROCESSES.

Within your response, include answers to the following questions:

Area 6.2a. Support Processes

(1) HOW does your organization DETERMINE its KEY SUPPORT PROCESSES?

What are your KEY PROCESSES for supporting your VALUE CREATION PROCESSES?

(2) HOW do you DETERMINE KEY SUPPORT PROCESS REQUIREMENTS, incorporating input from internal and external CUSTOMERS, and SUPPLIERS and PARTNERS, as appropriate?

What are the KEY requirements for these PROCESSES?

(3) HOW do you DESIGN these PROCESSES to MEET all the KEY REQUIREMENTS?

HOW do you incorporate new technology, ORGANIZATIONAL KNOWLEDGE, and the potential need for AGILITY into the DESIGN of these PROCESSES?

HOW do you incorporate CYCLE TIME, PRODUCTIVITY, cost control, and other efficiency and EFFECTIVENESS factors into the DESIGN of these PROCESSES?

HOW do you IMPLEMENT these PROCESSES to ensure they meet design requirements?

(4) What are your KEY PERFORMANCE MEASURES or INDICATORS used for the CONTROL and IMPROVEMENT of your support PROCESSES?

HOW does your day-to-day operation of KEY support PROCESSES ensure meeting KEY PERFORMANCE requirements?

HOW are in-PROCESS MEASURES used in managing these PROCESSES?

HOW is CUSTOMER, SUPPLIER, and PARTNER input used in managing these PROCESSES, as appropriate?

(5) HOW do you minimize overall costs associated with inspections, tests, and PROCESS or PERFORMANCE audits, as appropriate?

HOW do you prevent defects and rework?

(6) HOW do you IMPROVE your SUPPORT PROCESSES to achieve better PERFORMANCE, to reduce variability, and to keep them current with business needs and directions?

HOW are IMPROVEMENTS and lessons learned SHARED with other organizational units and PROCESSES to drive organizational LEARNING and INNOVATION?

Notes:

N1. Your KEY support PROCESSES (6.2a) are those that are considered most IMPORTANT for support of your organization’s VALUE CREATION PROCESSES, employees, and daily operations. These might include facilities management, legal, human resource, project management, and administration PROCESSES.

For additional description of this Area, see 6.2 Support Processes and Operational Planning Description.

2005 Criteria Items: 1.1 - 1.2 - 2.1 - 2.2 - 3.1 - 3.2 - 4.1 - 4.2 - 5.1 - 5.2 - 5.3 - 6.1 - 6.2 - 7.1 - 7.2 - 7.3 - 7.4 - 7.5 - 7.6 - P.1 - P.2

Areas: 1.1a-1.1b-1.2a-1.2b-1.2c-2.1a-2.1b-2.2a-2.2b-3.1a-3.2a-3.2b-4.1a-4.1b-4.2a-4.2b-4.2c-5.1a-5.1b-5.1c-5.2a-5.2b-5.3a-5.3b-6.1a-6.2a-6.2b-7.1a-7.2a-7.3a-7.4a-7.5a-7.6a-P.1a-P.1b-P.2a-P.2b-P.2c