Describe your organization’s SYSTEM for PERFORMANCE IMPROVEMENT.

Within your response, include answers to the following questions:

Area P.2c. Performance Improvement System

HOW do you maintain an overall organizational focus on PERFORMANCE IMPROVEMENT, including ORGANIZATIONAL LEARNING?

HOW do you achieve SYSTEMATIC EVALUATION and [SYSTEMATIC] IMPROVEMENT of KEY PROCESSES?

Notes:

N3. PERFORMANCE IMPROVEMENT (P.2c) is an assessment dimension used in the SCORING SYSTEM to EVALUATE the MATURITY of organizational APPROACHES and DEPLOYMENT. This question is intended to help you and the Baldrige Examiners set an overall context for your APPROACH to PERFORMANCE IMPROVEMENT.

N4. Overall APPROACHES to PROCESS IMPROVEMENT (P.2c) might include IMPLEMENTING a Lean Enterprise System, applying Six Sigma methodology, using ISO 9000:2000 standards, or employing other PROCESS IMPROVEMENT tools.

For additional description of this Area, see P.2 Organizational Challenges description.

2005 Criteria Items: 1.1 - 1.2 - 2.1 - 2.2 - 3.1 - 3.2 - 4.1 - 4.2 - 5.1 - 5.2 - 5.3 - 6.1 - 6.2 - 7.1 - 7.2 - 7.3 - 7.4 - 7.5 - 7.6 - P.1 - P.2

Areas: 1.1a-1.1b-1.2a-1.2b-1.2c-2.1a-2.1b-2.2a-2.2b-3.1a-3.2a-3.2b-4.1a-4.1b-4.2a-4.2b-4.2c-5.1a-5.1b-5.1c-5.2a-5.2b-5.3a-5.3b-6.1a-6.2a-6.2b-7.1a-7.2a-7.3a-7.4a-7.5a-7.6a-P.1a-P.1b-P.2a-P.2b-P.2c