Kriteria Baldrige: 4.2 - Informasi dan Pengelolaan Pengetahuan
(2005 Kriteria untuk Keunggulan Kinerja)

4.2 Informasi dan Pengelolaan Pengetahuan (45 pts)

      Jelaskan bagaimana organisasi anda menjamin kualtias dan ketersediaan data dan informasi yang diperlukan untuk karyawan, supplier dan partner dan pelanggan. Jelaskan bagaimana organisasi anda membangun dan mengelola asset pengetahuan.

Dalam respon anda sertakan jawaban atas pertanyaan-pertanyaan berikut:

a. Ketersediaan Data dan Informasi

1)     Bagaimana anda menjadikan data dan informasi yang diperlukan tersedia? Bagaimana anda menjadikan data dan informasi dapat diakses oleh karyawan, pemasok dan mitra dan pelanggan, seperlunya?

2)     Bagaimana anda menjamin  perangkat keras dan perangkat lunak adalah handal, aman dan mudah digunakan?

3)     Bagaimana anda menjamin ketersediaan data dan informasi secara terus menerus, termasuk ketersediaan sistem perangkat keras dan perangkat lunak, dalam kondisi darurat?

4)     Bagaimana Anda menjaga agar mekanisme ketersediaan data dan informasi, termasuk sistem perangkat keras dan perangkat lunak sesuai dengan kebutuhan dan arah   bisnis dan perubahan-perubahan teknologi dalam lingkungan operasi anda?

b. Pengelolaan Pengetahuan Organisasi

    Bagaimana anda mengelola pengetahuan organisasi untuk mencapai yang berikut ini:

·        Pengumpulan dan pemindahan pengetuhuan karyawan

·        Pemindahan pengetahuan yang relevan dari dan kepada para pelanggan, pemasok, dan mitra.

·        Pengidentifikasian yang cepat, penyebaran, dan implementasi rujukan terbaik (best practices

c. Data, Informasi, dan Kualitas Pengetahuan

      Bagaimana Anda memastikan sifat data informasi dan pengetahuan organisasi berikut ini:

·        Ketepatan

·        Integritas dan handal

·        Sesuai waktu

·        Keamanan dan kerahasiaannya

2005 Kriteria Items: 1.1 - 1.2 - 2.1 - 2.2 - 3.1 - 3.2 - 4.1 - 4.2 - 5.1 - 5.2 - 5.3 - 6.1 - 6.2 - 7.1 - 7.2 - 7.3 - 7.4 - 7.5 - 7.6 - P.0 - P.1 - P.2

  DAFTAR ISTILAH      KRITERIA (Bahasa)      NILAI INTI dan KONSEP

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2005 Baldrige Criteria

(Click on any Blue word below to HyperLink to its definition, related Core Value, and all other areas of the Criteria for Performance Excellence)

4.2 Information and Knowledge Management (45 pts.) 

  Process 

Describe HOW your organization ensures the quality and availability of needed data and information for employees, suppliers and PARTNERS, and CUSTOMERS.

Describe HOW your organization builds and manages its KNOWLEDGE ASSETS.

Within your response, include answers to the following questions:

4.2a. Data and Information Availability

(1) HOW do you make needed data and information available?

HOW do you make them accessible to employees, suppliers and PARTNERS, and CUSTOMERS, as appropriate?

(2) HOW do you ensure that hardware and software are reliable, secure, and user friendly?

(3) HOW do you ensure the continued availability of data and information, including the availability of hardware and software systems, in the event of an emergency?

(4) HOW do you keep your data and information availability mechanisms, including your software and hardware systems, current with business needs and directions and with technological changes in your operating environment?

4.2b. Organizational Knowledge Management

HOW do you manage organizational KNOWLEDGE to accomplish the following:

• the collection and transfer of employee KNOWLEDGE

• the transfer of relevant KNOWLEDGE from and to CUSTOMERS, suppliers, and PARTNERS

• the rapid identification, sharing, and implementation of best practices

4.2c. Data, Information, and Knowledge Quality

HOW do you ensure the following properties of your data, information, and organizational KNOWLEDGE:

• accuracy

• integrity and reliability

• timeliness

• security and confidentiality

Notes:

N1. Data and information availability (4.2a) are of growing IMPORTANCE as the Internet, e-business, and e-commerce are used increasingly for business-to-business and business-to-consumer interactions and as intranets become more important as a major source of organization-wide communications.

N2. Data and information access (4.2a[1]) might be via electronic or other means.

For additional description of this Item, see 4.2 Information and Knowledge Management Item Description.

2005 Criteria Items (English): 1.1 - 1.2 - 2.1 - 2.2 - 3.1 - 3.2 - 4.1 - 4.2 - 5.1 - 5.2 - 5.3 - 6.1 - 6.2 - 7.1 - 7.2 - 7.3 - 7.4 - 7.5 - 7.6 - P.1 - P.2

2006 Criteria Items: 1.1 - 1.2 - 2.1 - 2.2 - 3.1 - 3.2 - 4.1 - 4.2 - 5.1 - 5.2 - 5.3 - 6.1 - 6.2 - 7.1 - 7.2 - 7.3 - 7.4 - 7.5 - 7.6 - P.1 - P.2

Click to download a copy of 2006 Baldrige Actionable Criteria
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(Bahasa-Indonesia, Malaysia, Singapore translation provided by Dr. Bachtiar Simamora, www.baldrigeindo.com, Email: info@baldrigeindo.com)