Kriteria Baldrige:
5.2 - Motivasi dan
Pembelajaran Karyawan
(2005 Kriteria untuk Keunggulan Kinerja)
5.2 Motivasi dan Pembelajaran Karyawan (25 pts)
Jelaskan bagaimana pendidikan, pelatihan an pengembangan karir karyawan organisasi anda mendukung pencapaian sasaran menyeluruh anda dan berkontribusi pada berkinerja tinggi. Jelaskan bagaimana pendidikan, pelatihan dan pengembangan karir membangun pengetahuan, keterampilan dan kapabilitas.
Dalam respon anda sertakan jawaban atas pertanyaan-pertanyaan berikut:
a. Pendidikan, Pelatihan dan Pengembangan Karyawan
1) Bagaimana pendidikan dan pelatihan karyawan berkontribusi pada pencapaian rencana operasional anda? Bagaimana pendidikan, pelatihan dan pengembangan karyawan merespon kebutuhan utama terkait dengan pengukuran kinerja, perbaikan kinerja organisasi dan perubahan teknologi? Bagaimana pendekatan pelatihan dan pendidikan Anda menyeimbangkan antara sasaran organisasi jangka pendek dan jangka panjang dengan kebutuhan karyawan untuk berkembang, pembelajaran yang sedang berlangsung dan jenjang karir?
2) Bagaimana pendidikan, pelatihan dan pengembangan karyawan anda merespon kebutuhan utama organisasi anda dikaitkan dengan orientasi karyawan baru, keanekaragaman, praktek bisnis yang etis dan pengembangan pengelolaan dan kepemimpinan? Bagaimana pendidikan, pelatihan dan pengembangan karyawan merespon kebutuhan utama organisasi Anda dikaitkan dengan karyawan, tempat kerja dan keamanan lingkungan?
3) Bagaimana anda mendapatkan serta menggunakan input dari karyawan dan supervisor dan manajer mereka tentang kebutuhan pendidikan dan pelatihan? Bagaimana anda menggabungkan pembelajaran organisasi dan asset pengetahuan ke dalam pendidikan dan pelatihan anda?
4) Bagaimana anda menyampaikan pendidikan dan pelatihan? Bagaimana anda mendapatkan masukan dari karyawan dan supervisor dan manajer mereka tentang pilihan cara mengajar pendidikan dan pelatihan? Bagaimana anda menggunakan pendekatan mengajar yang formal maupun informal, termasuk mentoring dan pendekatan lain, yang sesuai?
5) Bagaimana cara anda menekankan penggunaan pengetahuan dan keahlian pda kerja dan menjaga pengetahuan ini untuk penggunaan jangka panjang di organisasi. Bagaimana anda secara sistematis mentransfer pengetahuan dari karyawan yang akan pensiun atau berhenti?
6) Bagaimana anda mengevaluasi efektifitas pendidikan dan pelatihan, dikaitkandengan kinerja individu dan organisasi?
b. Motivasi dan Pengembangan Karir
Bagaimana anda memotivasi karyawan untuk mengembangkan dan menggunakan potensi penuh mereka? Bagaimana organisasi anda menggunakan mekanisme formal dan informal untuk menolong karyawan menggapai jabatan dan karir terkait pengembangan dan sasaran-sasaran pembelajaran? Bagaimana manajer dan supervisor menolong karyawan menggapai jabatan dan karir terkait pengembangan dan sasaran-sasaran organisasi?
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2005 Kriteria Items: 1.1 - 1.2 - 2.1 - 2.2 - 3.1 - 3.2 - 4.1 - 4.2 - 5.1 - 5.2 - 5.3 - 6.1 - 6.2 - 7.1 - 7.2 - 7.3 - 7.4 - 7.5 - 7.6 - P.0 - P.1 - P.2 |
DAFTAR ISTILAH KRITERIA (Bahasa) NILAI INTI dan KONSEP
New! Click to download a copy of 2006 Baldrige Actionable Criteria
2005 Baldrige Criteria
(Click on any Blue word below to HyperLink to its definition, related Core Value, and all other areas of the Criteria for Performance Excellence)
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Describe HOW your organization’s employee education, training, and career development support the achievement of your overall OBJECTIVES and contribute to HIGH PERFORMANCE. Describe HOW your organization’s education, training, and career development build employee KNOWLEDGE, skills, and capabilities. Within your response, include answers to the following questions: 5.2a. Employee Education, Training, and Development (1) HOW do employee education and training contribute to the achievement of your ACTION PLANS? HOW do your employee education, training, and development address your KEY needs associated with organizational PERFORMANCE MEASUREMENT, PERFORMANCE improvement, and technological change? HOW does your education and training APPROACH balance short- and longer-term organizational objectives with employee needs for development, ongoing LEARNING, and career progression? (2) HOW do employee education, training, and development address your KEY organizational needs associated with new employee orientation, DIVERSITY, ethical business practices, and management and leadership development? HOW do employee education, training, and development address your KEY organizational needs associated with employee, workplace, and environmental safety? (3) HOW do you seek and use input from employees and their supervisors and managers on education, training, and development needs? HOW do you incorporate your organizational LEARNING and KNOWLEDGE ASSETS into your education and training? (4) HOW do you deliver education and training? HOW do you seek and use input from employees and their supervisors and managers in determining your delivery APPROACHES? HOW do you use both formal and informal delivery APPROACHES, including mentoring and other APPROACHES, as appropriate? (5) HOW do you reinforce the use of new KNOWLEDGE and skills on the job and retain this KNOWLEDGE for long-term organizational use? HOW do you SYSTEMATICALLY transfer KNOWLEDGE from departing or retiring employees? (6) HOW do you evaluate the EFFECTIVENESS of education and training, taking into account individual and organizational PERFORMANCE? 5.2b. Motivation and Career Development HOW do you motivate employees to develop and utilize their full potential? HOW does your organization use formal and informal mechanisms to help employees attain job- and career-related development and LEARNING objectives? HOW do managers and supervisors help employees attain job- and career-related development and LEARNING objectives? |
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Note: Education and training delivery (5.2a[4]) might occur inside or outside your organization and involve on-the-job, classroom, computer-based, distance LEARNING, or other types of delivery (formal or informal). |
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For additional description of this Item, see 5.2 Employee Learning and Motivation Item Description. |
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2005 Criteria Items (English): 1.1 - 1.2 - 2.1 - 2.2 - 3.1 - 3.2 - 4.1 - 4.2 - 5.1 - 5.2 - 5.3 - 6.1 - 6.2 - 7.1 - 7.2 - 7.3 - 7.4 - 7.5 - 7.6 - P.1 - P.2 |
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2006 Criteria Items: 1.1 - 1.2 - 2.1 - 2.2 - 3.1 - 3.2 - 4.1 - 4.2 - 5.1 - 5.2 - 5.3 - 6.1 - 6.2 - 7.1 - 7.2 - 7.3 - 7.4 - 7.5 - 7.6 - P.1 - P.2 |
Click to download a copy of 2006 Baldrige Actionable Criteria
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(Bahasa-Indonesia, Malaysia, Singapore translation provided by Dr. Bachtiar Simamora, www.baldrigeindo.com, Email: info@baldrigeindo.com)