Kriteria Baldrige:
7.1 - Hasil-Hasil Produk
dan Jasa
(2005 Kriteria untuk Keunggulan Kinerja)
7.1 Hasil-Hasil Produk dan Jasa (100 pts)
Ringkaskan hasil kinerja barang dan jasa utama organisasi anda, segmen hasil-hasil anda berdasarkan jenis dan kelompok-kelompok produk dan jasa, kelompok pelanggan dan segmen pasar (yang sesuai). Ikutkan data-data perbandingan yang sesuai.
Provide data and information to answer the following questions:
a. Hasil Barang dan Jasa
Apa level dan kecendrungan ukuran atau indicator utama kinerja barang dan jasa yang penting bagi pelanggan anda saat ini? Bagaimana hasil ini bila dibandingkan dengan hasil kinerja pesaing?
New! Click to download a copy of 2006 Baldrige Actionable Criteria
2005 Baldrige Criteria
(Click on any Blue word below to HyperLink to its definition, related Core Value, and all other areas of the Criteria for Performance Excellence)
| 7.1 Product and Service Outcomes (100 pts.) |
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Summarize your organization’s KEY product and service PERFORMANCE RESULTS. SEGMENT your RESULTS by product and service types and groups, CUSTOMER groups, and market SEGMENTS, as appropriate. Include appropriate COMPARATIVE DATA. Provide data and information to answer the following questions: 7.1a. Product and Service Results What are your current LEVELS and TRENDS in KEY MEASURES or INDICATORS of product and service PERFORMANCE that are important to your CUSTOMERS? HOW do these RESULTS compare with your competitors’ PERFORMANCE? |
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Note: Product and service RESULTS reported in this Item should relate to the KEY product and service features identified as CUSTOMER requirements or expectations in P.1b(2) based on information gathered in Item 3.1 and Item 3.2. The MEASURES or INDICATORS should address factors that affect CUSTOMER preference, such as those included in P.1, Note 3 and Item 3.1, Note 3. |
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For additional description of this Item, see 7.1 Product and Service Outcomes Item Description. |
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2005 Criteria Items (English): 1.1 - 1.2 - 2.1 - 2.2 - 3.1 - 3.2 - 4.1 - 4.2 - 5.1 - 5.2 - 5.3 - 6.1 - 6.2 - 7.1 - 7.2 - 7.3 - 7.4 - 7.5 - 7.6 - P.1 - P.2 |
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2006 Criteria Items: 1.1 - 1.2 - 2.1 - 2.2 - 3.1 - 3.2 - 4.1 - 4.2 - 5.1 - 5.2 - 5.3 - 6.1 - 6.2 - 7.1 - 7.2 - 7.3 - 7.4 - 7.5 - 7.6 - P.1 - P.2 |
Click to download a copy of 2006 Baldrige Actionable Criteria
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(Bahasa-Indonesia, Malaysia, Singapore translation provided by Dr. Bachtiar Simamora, www.baldrigeindo.com, Email: info@baldrigeindo.com)