Describe HOW your organization ensures the quality of needed data and information for employees.

Describe HOW your organization ensures the availability of needed data and information for employees.

Describe HOW your organization ensures the quality of needed data and information for suppliers.

Describe HOW your organization ensures the availability of needed data and information for suppliers.

Describe HOW your organization ensures the quality of needed data and information for PARTNERS.

Describe HOW your organization ensures the availability of needed data and information for PARTNERS.

Describe HOW your organization ensures the quality of needed data and information for CUSTOMERS.

Describe HOW your organization ensures the availability of needed data and information for CUSTOMERS.

Describe HOW your organization builds its KNOWLEDGE ASSETS.

Describe HOW your organization manages its KNOWLEDGE ASSETS.

Within your response, include answers to the following questions:

4.2a. Data and Information Availability

(1) HOW do you make needed data and information available?

HOW do you make them [data and information] accessible to employees, as appropriate?

HOW do you make them [data and information] accessible to suppliers, as appropriate?

HOW do you make them [data and information] accessible to PARTNERS, as appropriate?

HOW do you make them [data and information] accessible to CUSTOMERS, as appropriate?

(2) HOW do you ensure that hardware is reliable?

HOW do you ensure that hardware is secure?

HOW do you ensure that hardware is user friendly?

HOW do you ensure that software is reliable?

HOW do you ensure that software is secure?

HOW do you ensure that software is user friendly?

(3) HOW do you ensure the continued availability of data and information, including the availability of hardware systems, in the event of an emergency?

HOW do you ensure the continued availability of data and information, including the availability of software systems, in the event of an emergency?

(4) HOW do you keep your data and information availability mechanisms, including your software systems, current with business needs and directions?

HOW do you keep your data and information availability mechanisms, including your hardware systems, current with technological changes in your operating environment?

4.2b. Organizational Knowledge Management

HOW do you manage organizational KNOWLEDGE to accomplish the following:

• the collection of employee KNOWLEDGE

• the transfer of employee KNOWLEDGE

• the transfer of relevant KNOWLEDGE from and to CUSTOMERS

• the transfer of relevant KNOWLEDGE from and to suppliers

• the transfer of relevant KNOWLEDGE from and to PARTNERS

• the rapid identification of best practices

• the rapid sharing of best practices

• the rapid implementation of best practices

4.2c. Data, Information, and Knowledge Quality

HOW do you ensure the following properties of your data and information:

• accuracy

• integrity and reliability

• timeliness

• security and confidentiality

HOW do you ensure the following properties of your organizational KNOWLEDGE:

• accuracy

• integrity and reliability

• timeliness

• security and confidentiality

Notes:

N1. Data and information availability (4.2a) are of growing IMPORTANCE as the Internet, e-business, and e-commerce are used increasingly for business-to-business and business-to-consumer interactions and as intranets become more important as a major source of organization-wide communications.

N2. Data and information access (4.2a[1]) might be via electronic or other means.

For additional description, see 4.2 Information and Knowledge Management Description.

2005 ARTICULATED Item Links: 1.1 - 1.2 - 2.1 - 2.2 - 3.1 - 3.2 - 4.1 - 4.2 - 5.1 - 5.2 - 5.3 - 6.1 - 6.2 - 7.1 - 7.2 - 7.3 - 7.4 - 7.5 - 7.6 - P.1 - P.2