2005 Baldrige ARTICULATED Criteria: 5.2 Employee Learning and Motivation
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Describe HOW your organization’s employee education and training supports the achievement of your overall OBJECTIVES and contribute to HIGH PERFORMANCE. Describe HOW your organization’s employee career development supports the achievement of your overall OBJECTIVES and contribute to HIGH PERFORMANCE. Describe HOW your organization’s education, training, and career development build employee KNOWLEDGE, skills, and capabilities. Within your response, include answers to the following questions: 5.2a. Employee Education, Training, and Development (1) HOW do employee education and training contribute to the achievement of your ACTION PLANS? HOW do your employee education and training address your KEY needs associated with organizational PERFORMANCE MEASUREMENT? HOW do your employee education and training address your KEY needs associated with organizational PERFORMANCE improvement? HOW do your employee education and training address your KEY needs associated with organizational technological change? HOW does your employee development address your KEY needs associated with organizational PERFORMANCE MEASUREMENT? HOW does your employee development address your KEY needs associated with organizational PERFORMANCE improvement? HOW does your employee development address your KEY needs associated with organizational technological change? HOW does your education and training APPROACH balance short-term organizational objectives with employee needs for development? HOW does your education and training APPROACH balance longer-term organizational objectives with employee needs for development? HOW does your education and training APPROACH balance short-term organizational objectives with employee needs for ongoing LEARNING? HOW does your education and training APPROACH balance longer-term organizational objectives with employee needs for ongoing LEARNING? HOW does your education and training APPROACH balance short-term organizational objectives with employee needs for career progression? HOW does your education and training APPROACH balance longer-term organizational objectives with employee needs for career progression? (2) HOW do employee education and training address your KEY organizational needs associated with new employee orientation? HOW do employee education and training address your KEY organizational needs associated with DIVERSITY? HOW do employee education and training address your KEY organizational needs associated with ethical business practices? HOW do employee education and training address your KEY organizational needs associated with management and leadership development? HOW do employee development address your KEY organizational needs associated with new employee orientation? HOW do employee development address your KEY organizational needs associated with DIVERSITY? HOW do employee development address your KEY organizational needs associated with ethical business practices? HOW do employee development address your KEY organizational needs associated with management and leadership development? HOW do employee education and training address your KEY organizational needs associated with employee safety? HOW does employee development address your KEY organizational needs associated with employee safety? HOW do employee education and training address your KEY organizational needs associated with workplace safety? HOW does employee development address your KEY organizational needs associated with workplace safety? HOW do employee education and training address your KEY organizational needs associated with environmental safety? HOW does employee development address your KEY organizational needs associated with environmental safety? (3) HOW do you seek input from employees on education, training, and development needs? HOW do you seek input from employees' supervisors and managers on education, training, and development needs? HOW do you use input from employees on education, training, and development needs? HOW do you use input from employees' supervisors and managers on education, training, and development needs? HOW do you incorporate your organizational LEARNING into your education and training? HOW do you incorporate your KNOWLEDGE ASSETS into your education and training? (4) HOW do you deliver education and training? HOW do you seek input from employees in determining your delivery APPROACHES? HOW do you use input from employees in determining your delivery APPROACHES? HOW do you seek input from employees' supervisors and managers in determining your delivery APPROACHES? HOW do you use input from employees' supervisors and managers in determining your delivery APPROACHES? HOW do you use formal delivery APPROACHES, including mentoring and other APPROACHES, as appropriate? HOW do you use informal delivery APPROACHES, including mentoring and other APPROACHES, as appropriate? (5) HOW do you reinforce the use of new KNOWLEDGE and skills on the job and retain this KNOWLEDGE for long-term organizational use? HOW do you SYSTEMATICALLY transfer KNOWLEDGE from departing employees? HOW do you SYSTEMATICALLY transfer KNOWLEDGE from retiring employees? (6) HOW do you evaluate the EFFECTIVENESS of education and training, taking into account individual PERFORMANCE? HOW do you evaluate the EFFECTIVENESS of education and training, taking into account organizational PERFORMANCE? 5.2b. Motivation and Career Development HOW do you motivate employees to develop their full potential? HOW do you motivate employees to utilize their full potential? HOW does your organization use formal mechanisms to help employees attain job- and career-related development objectives? HOW does your organization use formal mechanisms to help employees attain job- and career-related LEARNING objectives? HOW does your organization use informal mechanisms to help employees attain job- and career-related development objectives? HOW does your organization use informal mechanisms to help employees attain job- and career-related LEARNING objectives? HOW do managers and supervisors help employees attain job-related development and LEARNING objectives? HOW do managers and supervisors help employees attain career-related development and LEARNING objectives? |
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Note: Education and training delivery (5.2a[4]) might occur inside or outside your organization and involve on-the-job, classroom, computer-based, distance LEARNING, or other types of delivery (formal or informal). |
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For additional description, see 5.2 Employee Learning and Motivation Description. |
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2005 ARTICULATED Item Links: 1.1 - 1.2 - 2.1 - 2.2 - 3.1 - 3.2 - 4.1 - 4.2 - 5.1 - 5.2 - 5.3 - 6.1 - 6.2 - 7.1 - 7.2 - 7.3 - 7.4 - 7.5 - 7.6 - P.1 - P.2 |
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