Describe HOW your organization’s employee education, training, and career development support the achievement of your overall OBJECTIVES and contribute to HIGH PERFORMANCE.

Describe HOW your organization’s education, training, and career development build employee KNOWLEDGE, skills, and capabilities.

Within your response, include answers to the following questions:

5.2a. Employee Education, Training, and Development

(1) HOW do employee education and training contribute to the achievement of your ACTION PLANS?

HOW do your employee education, training, and development address your KEY needs associated with organizational PERFORMANCE MEASUREMENT, PERFORMANCE improvement, and technological change?

HOW does your education and training APPROACH balance short- and longer-term organizational objectives with employee needs for development, ongoing LEARNING, and career progression?

(2) HOW do employee education, training, and development address your KEY organizational needs associated with new employee orientation, DIVERSITY, ethical business practices, and management and leadership development?

HOW do employee education, training, and development address your KEY organizational needs associated with employee, workplace, and environmental safety?

(3) HOW do you seek and use input from employees and their supervisors and managers on education, training, and development needs?

HOW do you incorporate your organizational LEARNING and KNOWLEDGE ASSETS into your education and training?

(4) HOW do you deliver education and training?

HOW do you seek and use input from employees and their supervisors and managers in determining your delivery APPROACHES?

HOW do you use both formal and informal delivery APPROACHES, including mentoring and other APPROACHES, as appropriate?

(5) HOW do you reinforce the use of new KNOWLEDGE and skills on the job and retain this KNOWLEDGE for long-term organizational use?

HOW do you SYSTEMATICALLY transfer KNOWLEDGE from departing or retiring employees?

(6) HOW do you evaluate the EFFECTIVENESS of education and training, taking into account individual and organizational PERFORMANCE?

 5.2b. Motivation and Career Development

HOW do you motivate employees to develop and utilize their full potential?

HOW does your organization use formal and informal mechanisms to help employees attain job- and career-related development and LEARNING objectives?

HOW do managers and supervisors help employees attain job- and career-related development and LEARNING objectives?

Note:

Education and training delivery (5.2a[4]) might occur inside or outside your organization and involve on-the-job, classroom, computer-based, distance LEARNING, or other types of delivery (formal or informal).

For additional description, see 5.2 Employee Learning and Motivation Description.

2005 Criteria Additions Links: 1.1 - 1.2 - 2.1 - 2.2 - 3.1 - 3.2 - 4.1 - 4.2 - 5.1 - 5.2 - 5.3 - 6.1 - 6.2 - 7.1 - 7.2 - 7.3 - 7.4 - 7.5 - 7.6 - P.1 - P.2