Describe HOW your organization maintains a work environment and an employee support climate that contribute to the well-being of all employees.

Describe HOW your organization maintains a work environment and an employee support climate that contribute to the satisfaction of all employees.

Describe HOW your organization maintains a work environment and an employee support climate that contribute to the motivation of all employees.

Within your response, include answers to the following questions:

5.3a. Work Environment

(1) HOW do you ensure and improve workplace health in a proactive manner?

HOW do you ensure and improve workplace safety in a proactive manner?

HOW do you ensure and improve workplace security in a proactive manner?

HOW do you ensure and improve workplace ergonomics in a proactive manner?

HOW do employees take part in these improvement efforts?

What are your PERFORMANCE MEASURES for each of these KEY workplace factors?; or

What are your improvement TARGETS for each of these KEY workplace factors?

What are the significant differences in these workplace factors and PERFORMANCE MEASURES or TARGETS if different employee groups and work units have different work environments?

(2) HOW do you ensure workplace preparedness for disasters?

HOW do you ensure workplace preparedness for emergencies?

5.3b. Employee Support and Satisfaction

(1) HOW do you determine the KEY factors that affect employee well-being?

HOW do you determine the KEY factors that affect employee satisfaction?

HOW do you determine the KEY factors that affect employee motivation?

HOW are these factors SEGMENTED for a diverse workforce?

HOW are these factors SEGMENTED for different categories of employees?

HOW are these factors SEGMENTED for different types of employees?

(2) HOW do you support your employees via services?

HOW do you support your employees via benefits?

HOW do you support your employees via policies?

HOW are these tailored to the needs of a diverse workforce?

HOW are these tailored to the needs of different categories of employees?

HOW are these tailored to the needs of different types of employees?

(3) What formal assessment methods and MEASURES do you use to determine employee wellbeing?

What informal assessment methods and MEASURES do you use to determine employee wellbeing?

What formal assessment methods and MEASURES do you use to determine employee satisfaction?

What informal assessment methods and MEASURES do you use to determine employee satisfaction?

What formal assessment methods and MEASURES do you use to determine employee motivation?

What informal assessment methods and MEASURES do you use to determine employee motivation?

HOW do these methods and MEASURES differ across a diverse workforce and different categories and types of employees?

HOW do you use other INDICATORS, such as employee retention, absenteeism, grievances, safety, and PRODUCTIVITY, to assess employee well-being?

HOW do you use other INDICATORS, such as employee retention, absenteeism, grievances, safety, and PRODUCTIVITY, to improve employee well-being?

HOW do you use other INDICATORS, such as employee retention, absenteeism, grievances, safety, and PRODUCTIVITY, to assess employee satisfaction?

HOW do you use other INDICATORS, such as employee retention, absenteeism, grievances, safety, and PRODUCTIVITY, to improve employee satisfaction?

HOW do you use other INDICATORS, such as employee retention, absenteeism, grievances, safety, and PRODUCTIVITY, to assess employee motivation?

HOW do you use other INDICATORS, such as employee retention, absenteeism, grievances, safety, and PRODUCTIVITY, to improve employee motivation?

(4) HOW do you relate assessment findings to KEY business RESULTS to identify priorities for improving the work environment and employee support climate?

Notes:

N1. Specific factors that might affect your employees’ well-being, satisfaction, and motivation (5.3b[1]) include EFFECTIVE employee problem or grievance resolution; safety factors; employees’ views of management; employee training, development, and career opportunities; employee preparation for changes in technology or the work organization; the work environment and other work conditions; management’s empowerment of employees; information sharing by management; workload; cooperation and teamwork; recognition; services and benefits; communications; job security; compensation; and equal opportunity.

N2. APPROACHES for employee support (5.3b[2]) might include providing counseling, career development and employability services, recreational or cultural activities, non work-related education, day care, job rotation or sharing, special leave for family responsibilities or community service, home safety training, flexible work hours and location, outplacement, and retirement benefits (including extended health care).

N3. MEASURES AND INDICATORS of well-being, satisfaction, and motivation (5.3b[3]) might include data on safety and absenteeism, the overall turnover rate, the turnover rate for CUSTOMER contact employees, employees’ charitable contributions, grievances, strikes, other job actions, insurance costs, workers’ compensation claims, and RESULTS of surveys. Survey INDICATORS of satisfaction might include employee KNOWLEDGE of job roles, employee KNOWLEDGE of organizational direction, and employee perception of empowerment and information sharing. Your RESULTS relative to such MEASURES AND INDICATORS should be reported in Item 7.4.

N4. Identifying priorities (5.3b[4]) might draw upon your human resource RESULTS presented in Item 7.4 and might involve addressing employee problems based on their impact on your business RESULTS.

For additional description, see 5.3 Employee Well-Being and Satisfaction Description.

2005 ARTICULATED Item Links: 1.1 - 1.2 - 2.1 - 2.2 - 3.1 - 3.2 - 4.1 - 4.2 - 5.1 - 5.2 - 5.3 - 6.1 - 6.2 - 7.1 - 7.2 - 7.3 - 7.4 - 7.5 - 7.6 - P.1 - P.2