Describe HOW your organization manages its KEY PROCESSES that support your VALUE CREATION PROCESSES.

Describe your PROCESSES for financial management and continuity of operations in an emergency.

Within your response, include answers to the following questions:

6.2a. Support Processes

(1) HOW does your organization determine its KEY support PROCESSES?

What are your KEY PROCESSES for supporting your VALUE CREATION PROCESSES?

(2) HOW do you determine KEY support PROCESS requirements, incorporating input from internal CUSTOMERS?

HOW do you determine KEY support PROCESS requirements, incorporating input from external CUSTOMERS, as appropriate?

HOW do you determine KEY support PROCESS requirements, incorporating input from suppliers, as appropriate?

HOW do you determine KEY support PROCESS requirements, incorporating input from PARTNERS, as appropriate?

What are the KEY requirements for these PROCESSES?

(3) HOW do you design these [support] PROCESSES to meet all the KEY requirements?

HOW do you incorporate new technology into the design of these [support] PROCESSES?

HOW do you incorporate organizational KNOWLEDGE into the design of these [support] PROCESSES?

HOW do you incorporate the potential need for AGILITY into the design of these [support] PROCESSES?

HOW do you incorporate CYCLE TIME into the design of these [support] PROCESSES?

HOW do you incorporate PRODUCTIVITY into the design of these [support] PROCESSES?

HOW do you incorporate cost control into the design of these [support] PROCESSES?

HOW do you incorporate other efficiency and EFFECTIVENESS factors into the design of these [support] PROCESSES?

HOW do you implement these [support] PROCESSES to ensure they meet design requirements?

(4) What are your KEY PERFORMANCE MEASURES or INDICATORS used for the control of your support PROCESSES?

What are your KEY PERFORMANCE MEASURES or INDICATORS used for the improvement of your support PROCESSES?

HOW does your day-to-day operation of KEY support PROCESSES ensure meeting KEY PERFORMANCE requirements?

HOW are in-PROCESS MEASURES used in managing these [support] PROCESSES?

HOW is CUSTOMER input used in managing these [support] PROCESSES, as appropriate?

HOW is supplier input used in managing these [support] PROCESSES, as appropriate?

HOW is PARTNER input used in managing these [support] PROCESSES, as appropriate?

(5) HOW do you minimize overall costs associated with inspections, as appropriate?

HOW do you minimize overall costs associated with tests, as appropriate?

HOW do you minimize overall costs associated with PROCESS audits, as appropriate?

HOW do you minimize overall costs associated with PERFORMANCE audits, as appropriate?

HOW do you prevent defects, as appropriate?

HOW do you prevent rework, as appropriate?

HOW do you minimize warranty costs, as appropriate?

HOW do you prevent defects and rework?

(6) HOW do you improve your support PROCESSES to achieve better PERFORMANCE?

HOW do you improve your support PROCESSES to reduce variability?

HOW do you improve your support PROCESSES to keep them current with business needs and directions?

HOW are improvements and lessons learned shared with other organizational units to drive organizational LEARNING?

HOW are improvements and lessons learned shared with other organizational units to drive INNOVATION?

HOW are improvements and lessons learned shared with other PROCESSES to drive organizational LEARNING?

HOW are improvements and lessons learned shared with other PROCESSES to drive INNOVATION?

 6.2b. Operational Planning

(1) HOW does your organization ensure adequate financial resources are available to support your operations?

HOW do you determine the resources needed to meet current financial obligations?

HOW do you ensure adequate resources are available to support major new business investments?

HOW do you assess the financial risks associated with your current business operations?

HOW do you assess the financial risks associated with major new business investments?

(2) HOW do you ensure continuity of operations in the event of an emergency?

Notes:

N1. Your KEY support PROCESSES (6.2a) are those that are considered most important for support of your organization’s VALUE CREATION PROCESSES, employees, and daily operations. These might include facilities management, legal, human resource, project management, and administration PROCESSES.

N2. An emergency (6.2b[2]) might be weather related, utility related, or due to a local or national emergency.

N3. Your financial management RESULTS should be reported in Item 7.3. Other RESULTS related to your KEY support PROCESSES and operational planning should be reported in Item 7.5.

For additional description, see 6.2 Support Processes and Operational Planning Description.

2005 ARTICULATED Item Links: 1.1 - 1.2 - 2.1 - 2.2 - 3.1 - 3.2 - 4.1 - 4.2 - 5.1 - 5.2 - 5.3 - 6.1 - 6.2 - 7.1 - 7.2 - 7.3 - 7.4 - 7.5 - 7.6 - P.1 - P.2