2005 Baldrige ARTICULATED Criteria: Organizational Profile - P.1 Organizational Description
(Click on any Blue word below to HyperLink to its definition, related Core Value, and all other areas of the Criteria for Performance Excellence)
| Organizational Profile: P.1 Organizational Description |
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Describe your organization’s business environment and your KEY relationships with CUSTOMERS. Describe your organization’s business environment and your KEY relationships with suppliers. Describe your organization’s business environment and your KEY relationships with PARTNERS. Describe your organization’s business environment and your KEY relationships with STAKEHOLDERS. Within your response, include answers to the following questions: P.1a. Organizational Environment (1) What are your organization’s main products? What are your organization’s main services? What are the delivery mechanisms used to provide your products to your CUSTOMERS? What are the delivery mechanisms used to provide your services to your CUSTOMERS? (2) What is your organizational culture? What are your stated PURPOSE? What are your stated VISION? What are your stated MISSION? What are your stated VALUES? (3) What is your employee profile? What are your categories of employees? What are your types of employees? What are their educational LEVELS? What are your organization’s workforce DIVERSITY requirements? What are your organization’s job DIVERSITY requirements? What are your organization’s organized bargaining units requirements? What are your organization’s use of contract employees requirements? What are your organization’s special health requirements? What are your organization’s special safety requirements? (4) What are your major technologies? What are your major [types of] equipment? What are your major facilities? (5) What is the regulatory environment under which your organization operates? What are the applicable occupational health regulations? What are the applicable occupational safety regulations? What are the applicable accreditation requirements? What are the applicable certification requirements? What are the applicable registration requirements? What are the applicable relevant industry standards? What are the applicable environmental regulations? What are the applicable financial regulations? What are the applicable product regulations? P.1b. Organizational Relationships (1) What are your organizational structure and GOVERNANCE SYSTEM? What are the reporting relationships among your GOVERNANCE board, SENIOR LEADERS, and parent organization, as appropriate? (2) What are your KEY CUSTOMER groups, as appropriate? What are your KEY STAKEHOLDER groups, as appropriate? What are your KEY market SEGMENTS, as appropriate? What are their KEY requirements and expectations for your products? What are their KEY requirements and expectations for your services? What are their KEY requirements and expectations for your operations? What are the differences in these requirements and expectations among CUSTOMER groups? What are the differences in these requirements and expectations among STAKEHOLDER groups? What are the differences in these requirements and expectations among market SEGMENTS? (3) What role do suppliers play in your VALUE CREATION PROCESSES? What role do suppliers play in your VALUE CREATION PROCESSES? What role do distributors play in your VALUE CREATION PROCESSES? What role do distributors play in your VALUE CREATION PROCESSES? What role do suppliers play in your KEY support PROCESSES? What role do suppliers play in your KEY support PROCESSES? What role do distributors play in your KEY support PROCESSES? What role do distributors play in your KEY support PROCESSES? What role, if any, do they [suppliers] play in your organizational INNOVATION PROCESSES? What role, if any, do they [distributors] play in your organizational INNOVATION PROCESSES? What are your most important types of suppliers? What are your most important types of distributors? What are your most important supply chain requirements? (4) What are your KEY supplier relationships mechanisms? What are your KEY supplier communication mechanisms? What are your KEY CUSTOMER PARTNERING relationships mechanisms? What are your KEY CUSTOMER PARTNERING communication mechanisms? |
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Notes: N1. Product and service delivery mechanisms to your CUSTOMERS (P.1a[1]) might be direct or through dealers, distributors, or channel PARTNERS. N2. Market SEGMENTS (P.1b[2]) might be based on product or service lines or features, geography, distribution channels, business volume, or other factors that are important to your organization to define related market characteristics. N3. CUSTOMER and STAKEHOLDER group and market SEGMENT requirements (P.1b[2]) might include on-time delivery, low defect LEVELS, ongoing price reductions, electronic communication, and after-sales service. N4. Communication mechanisms (P.1b[4]) should be two-way and might be in person, via regular mail or e-mail, or by telephone. For many organizations, these mechanisms may change as marketplace requirements change. |
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For additional description, see P.1 Organizational Description description. For definitions of Key Terms presented throughout the Criteria and Scoring Guidelines , see the Glossary of Key Terms. Frequently, several questions are grouped under one number (e.g., P.1a[3]). These questions are related and do not require separate responses. These multiple questions serve as a guide in understanding the full meaning of the information being requested. Item notes serve three purposes: (1) to clarify terms or requirements presented in an Item, (2) to give instructions on responding to the Item requirements, and (3) to indicate KEY linkages to other Items. In all cases, the intent is to help you respond to the Item requirements. |
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2005 ARTICULATED Item Links: 1.1 - 1.2 - 2.1 - 2.2 - 3.1 - 3.2 - 4.1 - 4.2 - 5.1 - 5.2 - 5.3 - 6.1 - 6.2 - 7.1 - 7.2 - 7.3 - 7.4 - 7.5 - 7.6 - P.1 - P.2 |
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