2005 BALDRIGE BUSINESS CRITERIA —
HyperLinked CATEGORY and ITEM LISTING
(Click on any Item/Category Titles in BLUE or TEAL to go to HyperLink to them)

P Preface: Organizational Profile

P.1 Organizational Description

P.2 Organizational Challenges

2005 Categories and Items

Point Values

PROCESS Items - Categories 1 to 6

1 Leadership

1.1 Senior Leadership

1.2 Governance and Social Responsibilities

120

  70

  50

2 Strategic Planning

2.1 Strategy Development

2.2 Strategy Deployment

85

  40

  45

3 Customer and Market Focus

3.1 Customer and Market Knowledge

3.2 Customer Relationships and Satisfaction

85

  40

  45

4 Measurement, Analysis, and Knowledge Management

4.1 Measurement, Analysis, and Review of Organizational Performance

4.2 Information and Knowledge Management

90

  45

  45

5 Human Resource Focus

5.1 Work Systems

5.2 Employee Learning and Motivation

5.3 Employee Well-Being and Satisfaction

85

  35

  25

  25

6 Process Management

6.1 Value Creation Processes

6.2 Support Processes and Operational Planning

85

  45

  40

RESULTS Items - Category 7

7 Business Results  

7.1 Product and Service Outcomes
7.2 Customer-Focused Results

7.3 Financial and Market Results

7.4 Human Resource Results

7.5 Organizational Effectiveness Results

7.6 Leadership and Social Responsibility Results

450

100
  70
  70
  70
  70
  70

TOTAL POINTS

1000