Describe HOW your organization’s EMPLOYEE education and training, and development support the achievement of your overall OBJECTIVES and contribute to HIGH PERFORMANCE.

Describe HOW your organization’s education and training, and career DEVELOPMENT build employee KNOWLEDGE, skills, and capabilities.

Within your response, include answers to the following questions:

Area 5.2a.  Employee Education, Training, and Development

a(1)   HOW do EMPLOYEE education and training contribute to the achievement of your ACTION PLANS?

HOW do your EMPLOYEE education and training, and DEVELOPMENT address your KEY needs associated with organizational PERFORMANCE MEASUREMENT, PERFORMANCE improvement, and technological change?

HOW does your education and training APPROACH balance short- and longer-term organizational objectives with EMPLOYEES needs for development, ongoing LEARNING, and career progression?

a(2)    HOW do EMPLOYEE education and training, and DEVELOPMENT address your KEY organizational needs associated with new EMPLOYEES orientation, DIVERSITY, ETHICAL business practices, and management and LEADERSHIP development?

HOW do EMPLOYEE education and training, and DEVELOPMENT address your KEY organizational needs associated with EMPLOYEE, workplace, and environmental safety?

a(3)    HOW do you seek and use input from EMPLOYEES and their supervisors and managers on education, training, and development needs?

HOW do you incorporate your organizational LEARNING and KNOWLEDGE ASSETS into your education and training?

a(4)    HOW do you deliver education and training?

HOW do you seek and use input from EMPLOYEES and their supervisors and managers in determining your delivery APPROACHES?

HOW do you use both formal and informal delivery APPROACHES, including mentoring and other APPROACHES, as appropriate?

a(5)    HOW do you reinforce the use of new KNOWLEDGE and skills on the job and retain this KNOWLEDGE for long-term organizational use?

HOW do you SYSTEMATICALLY transfer KNOWLEDGE from departing or retiring EMPLOYEES?

a(6)    HOW do you evaluate the EFFECTIVENESS of education and training, taking into account individual and organizational PERFORMANCE?

5.2b. Motivation and Career Development

HOW do you motivate EMPLOYEES to develop and utilize their full potential?

HOW does your organization use formal and informal mechanisms to help EMPLOYEES attain job- and career-related DEVELOPMENT and LEARNING objectives?

HOW do managers and supervisors help EMPLOYEES attain job- and career-related DEVELOPMENT and LEARNING objectives?

Notes:

N1. Many organizations may have unique considerations relative to EMPLOYEE education, training, development, motivation, and career progression. If this is the case for your organization, your response to Item 5.2 should include how you address these considerations. Nonprofit organizations may have unique considerations relative to the education, training, development, and motivation of volunteers. Nonprofit organizations may need to be sensitive to stakeholder perceptions about how nonprofit dollars are spent, resulting in limitations on expenses for volunteer training-related activities.

For additional description, see 5.2 Employee Learning and Motivation Description.