Baldrige Criteria - Totally Integrated
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Item 6.2 - Work Processes (50 pts.) Process |
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How do you
design,
manage and improve your
KEY organizational
WORK PROCESSES? |
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Describe
HOW
your organization designs, implements,
manages, and improves its
KEY
WORK PROCESSES to deliver
CUSTOMER
VALUE
and achieve organizational success and
SUSTAINABILITY.
Within your
response, include answers to the following questions:
6.2a.
WORK PROCESSES
Design
a(1) HOW
do you design and
INNOVATE your
WORK PROCESSES to meet all
the
KEY
requirements?
HOW
do you incorporate new technology, organizational
KNOWLEDGE,
and the potential need for
AGILITY
into the design of these
PROCESSES?
HOW
do you incorporate
CYCLE TIME,
PRODUCTIVITY,
cost control, and other efficiency and
EFFECTIVENESS
factors into the design of these
PROCESSES?
6.2b.
WORK PROCESS Management
b(1) HOW
do you implement and manage
your
WORK PROCESSES to ensure
that they meet design requirements?
HOW
does your day-to-day operation of these
PROCESSES ensure that they meet
KEY
PROCESS
requirements?
HOW
is
WORKFORCE,
CUSTOMER,
supplier,
PARTNER,
and
COLLABORATOR
input used in managing these
PROCESSES, as appropriate?
What are your
KEY
PERFORMANCE
MEASURES
or
INDICATORS
and in-PROCESS
MEASURES
used for the control and improvement of your
WORK PROCESSES?
b(2) HOW
do you control the costs
of your
WORK PROCESSES?
HOW
do you prevent defects, service errors, and rework and minimize warranty
costs or
CUSTOMERS’
PRODUCTIVITY
losses, as appropriate?
How do you minimize the costs
of
inspections, tests, and
PROCESS
or
PERFORMANCE
audits, as appropriate?
6.2c.
WORK PROCESS
Improvement
HOW
do you improve your
WORK PROCESSES to achieve
better
PERFORMANCE,
to reduce variability, to improve products, and to keep the
PROCESSES current with
business needs and directions?
HOW do you incorporate the
RESULTS of the organizational
PERFORMANCE reviews discussed in
response to
Item 4.1 into the
SYSTEMATIC evaluation and improvement
of your
WORK PROCESSES?
HOW
are
WORK PROCESS improvements and
lessons learned shared with other organizational units and
PROCESSES
to drive organizational
LEARNING
and
INNOVATION?
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Notes:
N1.
To improve
PROCESS
PERFORMANCE
(6.2c)
and reduce variability, your organization
might implement
APPROACHES
such as a
Lean Enterprise
System,
Six Sigma methodology, use of
ISO quality system
standards, the
Plan-Do-Check-Act methodology, or other
PROCESS
improvement tools. These
APPROACHES might be part of your
PERFORMANCE improvement system
described in response to
P.2c in the ORGANIZATIONAL PROFILE. N2. The RESULTS of improvements in product PERFORMANCE should be reported in Item 7.1. All other WORK PROCESS PERFORMANCE RESULTS should be reported in Item 7.5. |
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For additional description of this Item, see/span
6.2 Work Processes Description. |
Thank you for using the only truly integrated form of the Baldrige Criteria available anywhere. Paul Steel