2006 Baldrige Criteria: Item 7.3 - Financial and Market Outcomes

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Item 7.3: Financial and Market Outcomes (70 pts.)
What are your financial and market results?

  Results 

Summarize your organization’s KEY financial and marketplace PERFORMANCE RESULTS by CUSTOMER or market SEGMENTS, as appropriate.

Include appropriate COMPARATIVE data.

Provide data and information to answer the following questions:

7.3a. Financial and Market Results

(1)      What are your current LEVELS and TRENDS in KEY MEASURES or INDICATORS of financial PERFORMANCE, including aggregate MEASURES of financial return and economic VALUE or budgetary measures, as appropriate?

(2)      What are your current LEVELS and TRENDS in KEY MEASURES or INDICATORS of marketplace PERFORMANCE, including market share or position, growth, and new markets entered, as appropriate?

Note:

N1. Responses to 7.3a(1) might include aggregate MEASURES such as return on investment (ROI), asset utilization, operating margins, profitability, profitability by market or CUSTOMER SEGMENT, liquidity, debt-to-equity ratio, VALUE added per EMPLOYEE, and financial activity MEASURES. MEASURES should relate to the financial management APPROACHES described in Item 6.2. For nonprofit organizations, additional measures might include performance to budget, reserve funds, cost avoidance or savings, administrative expenditures as a percentage of budget, and cost of fundraising versus funds raised.

N2. For nonprofit organizations, responses to 7.3a(2) might include MEASURES of charitable donations or grants and the number of new programs or services offered.

For additional description, see 7.3 Financial and Market Results Description.

2006 Criteria Items: 1.1 - 1.2 - 2.1 - 2.2 - 3.1 - 3.2 - 4.1 - 4.2 - 5.1 - 5.2 - 5.3 - 6.1 - 6.2 - 7.1 - 7.2 - 7.3 - 7.4 - 7.5 - 7.6 - P.1 - P.2

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Baldrige Framework - Business Nonprofit Click to see what's new in the 2008 Business and Public Sector and other Nonprofit Criteria Framework and Criteria (Hint: ACTIONABLE)

Baldrige Health Care Framework Click to see what's new in the 2008 Health Care Criteria Framework and Criteria (Hint: ACTIONABLE)

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Paul Steel Original 1988 Baldrige Examiner, longest serving active member of NIST Board of Examiners, 2008 Baldrige Senior Examiner trained, EFQM experienced, and a management systems consultant since 1981.

President, Total Quality Inc (see sample of international organizations using TQI Baldrige services and/or software)
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