Organizational Profile P.0: Environment, Relationships, and Challenges

Area P.1a: Organizational Environment

Area P.1b: Organizational Relationships

Item P.2: Organizational Challenges

Area P.2a: Competitive Environment

Area P.2b: Strategic Challenges

Area P.2c: Performance Improvement System

Area 1.1a: Vision and Values

Area 1.1b: Communication and Organizational Performance

Item 1.2: Governance and Social Responsibilities

Area 1.2a: Organizational Governance

Area 1.2b: Legal and Ethical Behavior

Area 1.2c: Support of Key Communities

Area 2.1a: Strategy Development Process

Area 2.1b: Strategic Objectives

Item 2.2: Strategy Deployment

Area 2.2a: Action Plan Development and Deployment

Area 2.2b: Performance Projection

Area 3.1a: Customer and Market Knowledge

Item 3.2: Customer Relationships and Satisfaction

Area 3.2a: Customer Relationship Building

Area 3.2b: Customer Satisfaction Determination

Area 4.1a: Performance Measurement

Area 4.1b: Performance Analysis and Review

Item 4.2: Information and Knowledge Management

Area 4.2a: Data and Information Availability

Area 4.2b: Organizational Knowledge Management

Area 4.2c: Data, Information, and Knowledge Quality

Area 5.1a: Organization and Management of Work

Area 5.1b: Employee Performance Management System

Area 5.1c: Hiring and Career Progression

Item 5.2: Employee Learning and Motivation

Area 5.2a: Employee Education, Training, Development

Area 5.2b: Motivation and Career Development

Item 5.3: Employee Well-Being, Satisfaction

Area 5.3a: Work Environment

Area 5.3b: Employee Support and Satisfaction

Area 6.1a: Value Creation Processes

Item 6.2: Support Processes, Operational Planning

Area 6.2a: Support Processes

Area 6.2b: Operational Planning

7.1a: Product performance important to customers; service performance important to customers; competitive comparison performance

Item 7.2: Customer-Focused Results

7.2a(1): Customer satisfaction; customer dissatisfaction; competitor customer satisfaction

7.2a(2): Customer-perceived value; customer loyalty; customer retention; positive referral; customer relationship building

Item 7.3: Financial and Market Results

7.3a(1): Financial performance; financial return; economic value

7.3a(2): Marketplace performance; market share; market position; business growth; new markets entered

Item 7.4: Human Resource Results

7.4a(1): Work system performance results; work system effectiveness results

7.4a(2): Employee learning results; employee development results

7.4a(3): Employee well-being; employee satisfaction; employee dissatisfaction

Item 7.5: Organizational Effectiveness Results

7.5a(1): Value creation processes trends and levels; productivity; cycle time; supplier performance; partner performance; effectiveness; efficiency

7.5a(2): Key other processes performance trends and levels; productivity; cycle time; supplier performance; partner performance; effectiveness; efficiency

Item 7.6: Leadership, Social Responsibility Results

7.6a(1): Organizational strategy accomplishment results, action plan accomplishment results

7.6a(2): Ethical behavior results; breaches in ethical behavior results; stakeholder trust in senior leaders results; governance results

7.6a(3): internal fiscal accountability findings and trends; external fiscal accountability findings and trends

7.6a(4): Regulatory compliance; legal compliance

7.6a(5): Organizational citizenship in support of key communities results