Baldrige Glossary: Effective

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Effective

The term “effective” refers to how well a process or a measure addresses its intended purpose. Determining effectiveness requires (1) the evaluation of how well the approach is aligned with the organization’s needs and how well the approach is deployed, or (2) the evaluation of the outcome of the measure used.

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The term "effective" appears in the Baldrige Criteria in the following locations (click to access):

Item 1.2: Governance and Social Responsibilities

Area 1.2a: Organizational Governance

Category 2: Strategic Planning

Item 2.2: Strategy Deployment

Area 2.2a: Action Plan Development and Deployment

Item 3.2: Customer Relationships and Satisfaction

Area 3.2a: Customer Relationship Building

Category 4: Measurement, Analysis, and Knowledge Management

Item 4.1: Measurement, Analysis, Review of Organizational Performance

Area 4.1a: Performance Measurement

Item 5.1: Work Systems

Area 5.1a: Organization and Management of Work

Area 5.1c: Hiring and Career Progression

Item 5.2: Employee Learning and Motivation

Area 5.2a: Employee Education, Training, Development

Category 6: Process Management

Item 6.1: Value Creation Processes

Area 6.1a: Value Creation Processes

Item 6.2: Support Processes, Operational Planning

Area 6.2a: Support Processes

Item 7.5: Organizational Effectiveness Results

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