Knowledge Assets

The term “knowledge assets” refers to the accumulated intellectual resources of your organization. It is the knowledge possessed by your organization and its employees in the form of information, ideas, learning, understanding, memory, insights, cognitive and technical skills, and capabilities.

Employees, software, patents, databases, documents, guides, policies and procedures, and technical drawings are repositories of an organization’s knowledge assets. Knowledge assets are held not only by an organization but reside within its customers, suppliers, and partners as well.

Knowledge assets are the “know how” that your organization has available to use, to invest, and to grow. Building and managing its knowledge assets are key components for your organization to create value for its stakeholders and to help sustain competitive advantage.

Go to related Baldrige Application Information Capture and Response Templates (click to access):

• Knowledge Assets Summary

Go to related Baldrige Best Practices (click to access):

• Knowledge [Assets] Management

• Knowledge Sharing

• Knowledge Creation

• Customer Segmentation and Knowledge Determination

The term "knowledge assets [knowledge]" appears in the Baldrige Criteria in the following locations:

• Item 3.1, Area 3.1a

• Item 4.2, Area 4.2b and Area 4.2c

• Item 5.2, Area 5.2a(3) and Area 5.2a(5)

• Item 6.1, Area 6.1a(3)

• Item 6.2, Area 6.2a(3)