Baldrige Glossary HD: Senior Leaders

(Blue words below link to definitions, detailed descriptions, examples, core values, Baldrige Best Practices, Baldrige Application Response Templates, or examples)

Senior Leaders

The term “senior leaders” refers to an organization’s senior management group or team. In many organizations, this consists of the head of the organization and his or her direct reports. In health care organizations with separate administrative/operational and health care provider leadership, “senior leaders” refers to both sets of leaders and the relationships among those leaders.

The term "senior leaders" appears in the Baldrige Business and Nonprofit Criteria in the following locations:

Organizational Profile P.0: Environment, Relationships, and Challenges

Item P.1: Organizational Description

Area P.1b: Organizational Relationships

Category 1: Leadership

Item 1.1: Senior Leadership

Area 1.1a: Vision and Values

Area 1.1b: Communication and Organizational Performance

Item 1.2: Governance and Social Responsibilities

Area 1.2a: Organizational Governance

Area 1.2c: Support of Key Communities

Category 2: Strategic Planning

Item 2.2: Strategy Deployment

Area 2.2a: Action Plan Development and Deployment

Category 3: Customer & Market Knowledge

Item 3.1: Customer and Market Knowledge

Area 3.1a: Customer and Market Knowledge

Item 3.2: Customer Relationships and Satisfaction

Area 3.2a: Customer Relationship Building

Area 3.2b: Customer Satisfaction Determination

Category 4: Measurement, Analysis, and Knowledge Management

Item 4.1: Measurement, Analysis, Review of Organizational Performance

Area 4.1b: Performance Analysis and Review

Category 5: Human Resource Focus

Item 5.1: Work Systems

Area 5.1c: Hiring and Career Progression

Item 5.2: Employee Learning and Motivation

Area 5.2a: Employee Education, Training, Development

Area 5.2b: Motivation and Career Development

Item 5.3: Employee Well-Being, Satisfaction

Area 5.3a: Work Environment

Area 5.3b: Employee Support and Satisfaction

Category 6: Process Management

Item 6.1: Value Creation Processes

Area 6.1a: Value Creation Processes

Item 6.2: Support Processes, Operational Planning

Area 6.2a: Support Processes

Area 6.2b: Operational Planning

Category 7: Results

Item 7.6: Leadership, Social Responsibility Outcomes

 

Note: Blue words above are hyperlinks to other Glossary HD terms and their definitions.

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