BALDRIGE GLOSSARY HD

Updated to new 2007 Baldrige Criteria Glossary Terms

BALDRIGE BUSINESS and NONPROFIT GLOSSARY HD

(Click on any term below to link to its definition and related application information capture templates and best practices)

· Action Plans

· Alignment

· Analysis

· Anecdotal

· Approach

· Basic [Criteria] Requirements (Item)

· Benchmarks

· Breakthrough Improvement

· Collaborators (New for 2007)

· Comparisons

· Core Competencies (New for 2007)

· Customer

· Cycle Time

· Deployment

· Diversity

· Effective

· Empowerment

· Employee

· Ethical Behavior

· Goals

· Governance

· High-Performance Work

· How

· Innovation

· Integration

· Key

· Knowledge Assets

· Leadership System

· Learning

· Levels

· Measures and Indicators

· Mission

· Multiple [Criteria] Requirements (Item)

· Opportunities for Improvement (Comments)

· Overall [Criteria] Requirements (Item)

· Partners

· Performance

· Performance Excellence

· Performance Levels

· Performance Projections

· Process

· Productivity

· Purpose

· Results

· Segment

· Senior Leaders

· Stakeholders

· Strategic Challenges

· Strategic Objectives

· Strengths (Comments)

· Sustainability

· Systematic

· Trends

· Value

· Values

· Vision

· Work Systems

· Workforce (New for 2007)

· Workforce Capability (New for 2007)

· Workforce Capacity (New for 2007)

· Workforce Engagement (New for 2007)

BALDRIGE HEALTH CARE GLOSSARY HD

· Action Plans

· Alignment

· Analysis

· Anecdotal

· Approach

· Basic [Criteria] Requirements (Item)

· Benchmarks

· Breakthrough Improvement

· Collaborators (New for 2007)

· Comparisons

· Core Competencies (New for 2007)

· Customer

· Cycle Time

· Deployment

· Diversity

· Effective

· Empowerment

· Employee

· Ethical Behavior

· Goals

· Governance

· Health Care Services

· High-Performance Work

· How

· Innovation

· Integration

· Key

· Knowledge Assets

· Leadership System

· Learning

· Levels

· Measures and Indicators

· Mission

· Multiple [Criteria] Requirements (Item)

· Opportunities for Improvement (Comments)

· Overall [Criteria] Requirements (Item)

· Partners

· Patient

· Performance

· Performance Excellence

· Performance Projections

· Process

· Productivity

· Purpose

· Results

· Segment

· Senior Leaders

· Staff (Replaced in 2007)

· Stakeholders

· Strategic Challenges

· Strategic Objectives

· Strengths (Comments)

· Sustainability

· Systematic

· Trends

· Value

· Values

· Vision

· Work Systems

· Workforce (New for 2007)

· Workforce Capability (New for 2007)

· Workforce Capacity (New for 2007)

· Workforce Engagement (New for 2007)

BALDRIGE EXCELLENCE RESOURCES

· 2007 Baldrige Criteria and Changes

· 2006 Baldrige Business & Nonprofit Criteria

· 2006 Scoring Guidelines-PROCESS

· 2006 Scoring Guidelines-RESULTS (see changes)

· A-D-L-I: Process Evaluation Factors

· Agility (Organizational)

· Application Summaries (Winners)

· Application Response Templates (Business)

· Application Response Templates (Health Care)

· Baldrige - Original Board of Examiners (photo)

· Baldrige Excellence Tools

· Baldrige Store

· Baldrige Web-Links

· Best Practices (45+)

· Case Studies (Training)

· Comments

· Comment Writing Guidelines

· Core Values

· Criteria (Listing and Point Values)

· Criteria (1988 original Criteria)

· Criteria (ACTIONABLE)

· Criteria Changes (2005)

· Criteria Changes (2006)

· Criteria Item Requirements

· Draft Comment

· Examiner Code of Ethical Conduct

· Examiner Handbook (www.baldrige.nist.gov)

· Guide (2006) to a Well-Written Baldrige Application

· How To: Start/Manage Internal Award Program

· Key [Business] Factors

· Key [Business] Factors - How to Identify

· Key [Business] Factors Worksheet & Instructions

· Key Themes

· Key Themes Worksheet & Instructions

· L-T-C-Li: Results Evaluation Factors

· Organizational Profile

· Score

· Scorebook

· Scoring Band Descriptors

· Scoring Factors - Process Items

· Scoring Factors - Results Items

· Scoring Guidelines-Process Items

· Scoring Guidelines-Results Items

· Scoring - How to Score Process/Results Items

· Scoring System

· Site Visit Preparation

· Smaller Organization Review Considerations

· "So What" Comments

· Software - EasyApp

· State Quality Award Programs (2006 Directory)

· Total Baldrige Management System (TBMS)

· Winners Application Summaries