2005 Baldrige Business SCORING GUIDELINES (Results Version)

See also: Process Scoring Guidelines (Business), Education Scoring Guidelines, and Health Care Scoring Guidelines or 2006 Scoring Guidelines

(Click on any word in ALL CAPITAL letters below to HyperLink to its definition)

Score

2005 Results Scoring Guidelines (Business Version)

0%

or

5%

· There are no business RESULTS or [there are] poor RESULTS in areas reported. (PL)

· TREND data are either not reported or show mainly adverse TRENDS. (IT)

· COMPARATIVE INFORMATION is not reported. (CP)

· RESULTS are not reported for any areas of importance to your organization’s KEY business requirements. (PI)

10%

15%

20%

or

25%

· A few business RESULTS are reported; there are some improvements and/or early good PERFORMANCE LEVELS in a few areas. (PL)

· Little or no TREND data are reported. (IT)

· Little or no COMPARATIVE INFORMATION is reported. (CP)

· RESULTS are reported for a few areas of importance to your organization’s KEY business requirements. (PI)

30%

35%

40%

or

45%

· Improvements and/or good PERFORMANCE LEVELS are reported in many areas addressed in the ITEM REQUIREMENTS. (PL)

· Early stages of developing TRENDS are evident. (IT)

· Early stages of obtaining COMPARATIVE INFORMATION are evident. (CP)

· RESULTS are reported for many areas of importance to your organization’s KEY business requirements. (PI)

50%

55%

60%

or

65%

· Improvement TRENDS and/or good PERFORMANCE LEVELS are reported for most areas addressed in the ITEM REQUIREMENTS. (PL)

· No pattern of adverse TRENDS and no poor PERFORMANCE LEVELS are evident in areas of importance to your organization’s KEY business requirements. (IT)

· Some TRENDS and/or current PERFORMANCE LEVELS—evaluated against relevant COMPARISONS and/or BENCHMARKS—show areas of good to very good relative PERFORMANCE. (CP)

·  Business RESULTS address most KEY CUSTOMER, market, and PROCESS requirements. (PI)

70%

75%

80%

or

85%

· Current PERFORMANCE is good to excellent in most areas of importance to the ITEM REQUIREMENTS. (PL)

· Most improvement TRENDS and/or current PERFORMANCE LEVELS are sustained. (IT)

· Many to most reported TRENDS and/or current PERFORMANCE LEVELS—evaluated against relevant COMPARISONS and/or BENCHMARKS—show areas of leadership and very good relative PERFORMANCE (CP)

· Business RESULTS address most KEY CUSTOMER, market, PROCESS, and ACTION PLAN requirements. (PI)

90%

95%

or

100%

· Current PERFORMANCE is excellent in most areas of importance to the ITEM REQUIREMENTS. (PL)

· Excellent improvement TRENDS and/or sustained excellent PERFORMANCE LEVELS are reported in most areas. (IT)

· Evidence of industry and BENCHMARK leadership is demonstrated in many areas. (CP)

· Business RESULTS fully address KEY CUSTOMER, market, PROCESS, and ACTION PLAN requirements. (PI)

Key: PL = Performance Levels; IT = Improvement Trends/Breadth; CP = Comparative Performance;
CP = Comparative Performance; PI = Performance Integration

Business Results (Click on any word below except those in BLACK type to HyperLink to its definition.)

Results” refers to your organization's outputs and outcomes in achieving the requirements in Item 7.1, Item 7.2, Item 7.3, Item 7.4, Item 7.5, and Item 7.6.

Results Evaluation Dimensions:

  1. Performance Levels - your current level of performance

  2. Performance Improvement Trends and Breadth - the rate (i.e., slope of trend data) and breadth (i.e., how widely deployed and shared) of your performance improvements

  3. Comparative Performance - your performance relative to appropriate comparisons and/or benchmarks

  4. Performance Integration - the linkage of your results measures (often through segmentation) to important customer, product and service, market, process, and action plan performance requirements identified in your Organizational Profile and in Process Items

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