"Achieving world-class excellence is easy, sustaining mediocrity is not.  At the very least, mediocrity requires frequent error making at all organization levels, bold uninformed decision making, ruthlessly dissatisfying customers, cultivating and institutionalizing workforce discontent, heavily promoting hollow slogan marketing (e.g., "The Way Forward") as a substitute for visionary leadership, unwavering belief that attacking problem symptoms will cure their causes, blissful ignorance of the competition and of stakeholder needs, and consistently and reliably generating on-time delivery of service and product defects". Paul Steel

The Total Baldrige Management Excellence System (TBMES) enables you to readily detect and remedy causes of mediocrity by comparing your management operating system step-by-step to a total integrated management operating system comprised of best practice management processes having the following attributes:

• preserves what already works well

• interactively examines your existing management system and its key processes versus a best practice management system

• upgrades or replaces mediocre capability processes with proven best practice processes custom tailored to your organization's needs

• integrates all key processes and their performance metrics with your mission, vision, values, strategic objectives, and action plans

• defines and establishes process owner and participants responsibilities and gains their acceptance

• provides training, implementation, process control, and continuous improvement approaches for each key process

• all key processes are fully integrated into a total management system

• saves an average of 5% of your total 'bottom line' operating expenses (i.e., millions, billions)

• proven effective implementation for over 25 years

Like an 'operating system' for a computer, the Total Baldrige Excellence Management System (TBEMS) is a 'operating system' for running your organization. You can upgrade your existing management operating system, completely redesign your current system, or even launch a new organization/business from scratch using it.

If this sounds too good to be true, you have every right to be skeptical and continue to languish in mediocrity. Go ahead.  Indulge yourself in the splendor of unending testimonials about the effectiveness of Six Sigma -- surely Fortune Magazine, S&P 500 performance, and Dilbert can't be right about it already being a widely discredited fad! Actually, these tools are proven valuable but they are better suited for continuous improvement than they are for achieving unsurpassed excellence.

However, if you are serious about achieving unsurpassed excellence and you appreciate the leveraged value of upgrading and totally integrating your management operating system call me. I will be pleased to answer your questions and/or to visit with you, discuss real life applications, and demonstrate "what it will look like when you are done". In short, I will explain what I have learned about how you can rapidly eradicate mediocrity from your organization.