Empowerment - Baldrige Glossary Definition

(Baldrige Glossary for Business, Government (Public Sector) and other Nonprofit

The term 'Empowerment' was first introduced in the Baldrige Glossary in 2000.


The term “empowerment” refers to giving people the authority and responsibility to make decisions and take appropriate actions. Empowerment results in decisions being made closest to the “front line,” where work-related knowledge and understanding reside.

Empowerment is aimed at enabling people to satisfy customers on first contact, to improve processes and increase productivity, and to improve the organization’s performance results. An empowered workforce requires information to make appropriate decisions; thus, an organizational requirement is to provide that information in a timely and useful way.

Note: Blue words above are hyperlinks to other Integrated Glossary terms.

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Baldrige Glossary - Empowerment