Baldrige Definition

Unfortunately for Baldrige, "Imitation is the sincerest form of flattery" . . . but, it is not 'innovation'

The term 'Innovation' was first introduced in the Baldrige Glossary in 1999.


The term “innovation” refers to making meaningful change to improve products, processes, or organizational effectiveness and to create new value for stakeholders.

Innovation involves the adoption of an idea, process, technology, product or business model that is either new or new to its proposed application. The outcome of innovation is a discontinuous or breakthrough change in results, products, and processes.

Successful organizational innovation is a multi-step process that involves development and knowledge sharing, a decision to implement, implementation, evaluation, and learning. Although innovation is often associated with technological innovation, it is applicable to all key organizational processes that would benefit from change, whether through breakthrough improvement or change in approach or outputs. It could include fundamental changes in the organizational structure or business model to more effectively accomplish the organization’s work.

Note: Blue words above are hyperlinks to other Integrated Glossary terms.


2013 Baldrige Glossary Correction Suggestion

"Imitation is the sincerest form of flattery" . . . but, it is not 'innovation' . . . unfortunately for the Baldrige Glossary

Thank you for using the only truly integrated Baldrige Glossary available anywhere.  Paul Steel

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Baldrige Glossary - Innovation