Performance Excellence

Performance Excellence - Baldrige Glossary Definition

(Baldrige Glossary for Business, Government (Public Sector) and other Nonprofit

The term 'Performance Excellence' was first introduced in the Baldrige Glossary in 2002.

Performance Excellence

The term performance excellence refers to an integrated approach to organizational performance management that results in (1) delivery of ever-improving value to customers and stakeholders, contributing to organizational sustainability; (2) improvement of overall organizational effectiveness and capabilities; and (3) organizational and personal learning. The Baldrige Criteria for Performance Excellence provide a framework and an assessment tool for understanding organizational strengths and opportunities for improvement and thus for guiding planning efforts.

Note: Blue words above are hyperlinks to other Integrated Glossary terms.

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Baldrige Excellence Resources

 

Baldrige Glossary - Performance Excellence