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Segment
Segment (Segmentation) - Baldrige Glossary Definition
(Baldrige Glossary for Business, Government (Public Sector) and other Nonprofit
The term 'Segment' was first introduced in the Baldrige Glossary in 2004.
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Segment
The term “segment”
refers to a part of an organization’s overall
customer,
market,
product offering, or
workforce base.
Segments typically have common characteristics that can be
grouped logically. In
Results Items, the term refers to
disaggregating
results
data in a way that allows for meaningful
analysis
of an organization’s
performance.
It is up to each organization to determine the specific factors that
it uses to segment its
customers,
markets,
products and
workforce. Understanding segments is critical to identifying the distinct needs and expectations of different customer, market, and workforce groups and to tailoring product offerings to meet their needs and expectations. As an example, market segmentation might be based on distribution channels, business volume, geography, or technologies employed. Workforce segmentation might be based on geography, skills, needs, work assignments, or job classifications. |
Note: Blue words above are hyperlinks to other Integrated Glossary terms.
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New: For the first time, you can now download special MS Word versions of the 2012 Baldrige Criteria in a format approved by more than 20 national award programs