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Trends
Trends (Results) - Baldrige Glossary Definition
(Baldrige Glossary for Business, Government (Public Sector) and other Nonprofit
The term 'Trends' was first introduced in the Baldrige Glossary in 2002.
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Trends
The term “trends”
refers to numerical information that shows the direction and rate of
change for an organization’s
results.
Trends provide a time sequence of
organizational
performance.
A minimum of three historical (not projected) data points generally
is needed to begin to ascertain a trend.
More data points are needed to define a statistically valid
trend. The time period for a
trend is determined by the
cycle time
of the process
being measured. Shorter
cycle times
demand more frequent
measurement,
while longer
cycle times
might require longer time periods before meaningful
trends can be determined. Examples of trends called for by the Criteria include data related to product performance, customer and workforce satisfaction and dissatisfaction results, financial performance, marketplace performance, and operational performance, such as cycle time and productivity. |
Note: Blue words above are hyperlinks to other Integrated Glossary terms.
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New: For the first time, you can now download special MS Word versions of the 2012 Baldrige Criteria in a format approved by more than 20 national award programs