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Work Systems
Work Systems - Baldrige Glossary Definition
(Baldrige Glossary for Business, Government (Public Sector) and other Nonprofit
The term 'Work Systems' was first introduced in the Baldrige Glossary in 2002 as a Workforce Focus category term. It has since been redefined and is now an Operations Focus category term
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Work Systems
The term “work
systems” refers to how the work of your organization is
accomplished. Work systems involve
your
workforce,
your key suppliers and
partners,
your contractors, your
collaborators,
and other components of the supply chain needed to produce and
deliver your
products and your business and support
processes.
Your work systems coordinate the
internal work processes
and the external resources necessary for you to develop, produce,
and deliver your
products to your
customers
and to succeed in your marketplace.
Decisions about work systems are
strategic. These decisions involve protecting and capitalizing on
core
competencies and deciding what should be procured or
produced outside your organization in order to be efficient and
sustainable
in your marketplace. |
Note: Blue words above are hyperlinks to other Integrated Glossary terms.
Have Work Systems got you feeling a bit confused and lost? Not to worry!: Work Systems have been relocated from Operations Focus (Cat 6) to Strategic Planning (Cat 2) for 2013. Do you agree with this? Be careful before you answer! Work Systems have been relocated several times since they first appeared in 1993. In fact, they have been a transient part of the Criteria requirements in 13 different Criteria Items, the Organizational Profile, and six of the seven Categories. Some believe that Work Systems never-ending quest for a permanent home and continuously changing definition implies that the Criteria have no clue as to where they actually belong or what their role is . . . perish the thought! Warning: The link to: "Work Systems" have now been unsuccessfully trialed in six Categories (no joke)" contains graphic content. Viewer discretion is advised.
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Trending: 2013 Criteria Changes including Additions, Deletions and Flaws Summary
New: For the first time, you can now download special MS Word versions of the Baldrige Criteria in a format approved by more than 20 national award programs