Benchmarks

Benchmarks

The term “benchmarks” refers to processes and results that represent best practices and performance for similar activities, inside or outside an organization’s industry. Organizations engage in benchmarking to understand the current dimensions of world-class performance and to achieve discontinuous (non-incremental) or “breakthrough” improvement.

Benchmarks are one form of comparative data. Other comparative data organizations might use include information obtained from other organizations through sharing or contributing to external reference databases, information obtained from the open literature (e.g., outcomes of research studies and practice guidelines), data gathering and evaluation by independent organizations (e.g., CMS, accrediting organizations, and commercial organizations) regarding industry data (frequently industry averages), data on competitors’ performance, and comparisons with other organizations providing similar health care services.

Note: Blue words above are hyperlinks to other integrated Glossary terms.

Return to: Baldrige Health Care Glossary

Thank you for using the only truly integrated Baldrige Glossary available anywhere. Paul

Great news: You can now download an MS Word version of the Baldrige Criteria

The 2012 Baldrige ARTICULATED Criteria . . . the Criteria made practical . . . approved for use in 20+ national quality award programs

(ARTICULATED = Improved understanding + More efficient = More practical)


Word PDF	Word PDF

(Articulated Criteria versions have been downloaded thousands of times daily)

2012 Baldrige Criteria Response Templates . . . accelerating excellence

Live, interactive and free Web Demo

Please call 1 425 633 2960 or email ToQual@gmail.com to set up a no charge live Web Demo. This session is interactive. So, you and your colleagues can ask questions and 'test drive' the templates. If you have 5 minutes, there is no better way to see what you are getting.

New for 2012: Thanks to user feedback, the Criteria Response Templates are now linked directly to the areas of the Criteria they address

Classic 'Quality Gurus Summit' photo (Click on photo for larger version)