Empowerment

Empowerment

The term “empowerment” refers to giving people the authority and responsibility to make decisions and take appropriate actions. Empowerment results in decisions being made closest to the patient or business “front line,” where patient and other customer needs and work-related knowledge and understanding reside.

Empowerment is aimed at enabling people to satisfy patients and other customers on first contact, to improve processes and increase productivity, and to improve the organization’s health care and other performance results. An empowered workforce requires information to make appropriate decisions; thus, an organizational requirement is to provide that information in a timely and useful way.

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