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Measures and Indicators
The term “measures
and indicators” refers to numerical information that
quantifies input, output, and
performance
dimensions of
processes,
programs, projects, services, and the overall organization
(outcomes). The
Health Care
Criteria place particular focus on
measures of health care
processes
and outcomes,
patient
safety, and
patient
functional status. Measures and
indicators might be simple (derived from one
measurement) or composite. The Criteria do not make a distinction between measures and indicators. However, some users of these terms prefer “indicator” (1) when the measurement relates to performance but is not a direct measure of such performance (e.g., the number of complaints is an indicator of dissatisfaction but not a direct measure of it) and (2) when the measurement is a predictor (“leading indicator”) of some more significant performance (e.g., increased patient satisfaction might be a leading indicator of a gain in HMO member retention). |
Note: Blue words above are
hyperlinks to other integrated
Glossary terms.
Return to: Baldrige Health Care Glossary
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