Segment
Baldrige Health Care Glossary
|
Segment
The term “segment”
refers to a part of an organization’s overall
patient,
other
customer,
market,
health care
service, or
workforce base.
Segments typically have common characteristics that can be
grouped logically. In Results Items, the term refers to
disaggregating
results
data in a way that allows for meaningful
analysis
of an organization’s
performance.
It is up to each organization to determine the specific factors that
it uses to segment its
patients
and other
customers,
markets,
health care
services, and
workforce. Understanding segments is critical to identifying the distinct needs and expectations of different patient and other customer, market, and workforce groups and to tailoring health care services and programs to meet their needs and expectations. As an example, market segmentation might be based on geography, distribution channels, health care service volume, or technologies employed. Workforce segmentation might be based on geography, specialties, skills, needs, work assignments, or job classifications. |
Note: Blue words above are hyperlinks to
other integrated
Glossary terms.
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