Baldrige Criteria Response Templates List

Integrated Criteria Response Templates Access Menu and INSTRUCTIONS

(Use this page for easy access to all Criteria Response Templates. Health care, education and public sector versions are also available.)

Note: In this demo, only the link to the “Strategic Objectives, Goals, and Innovation Opportunities Template” has been activated.

Organizational Profile:

·         Comparative Information Sources

·         Competitive Environment

·         Customers, Stakeholders, and Markets Groups and Segments and Related Requirements

·         Workforce Profile and Demographics

·         Governance System Structure

·         Key Stakeholders and Requirements

·         Major Facilities, Equipment and Technologies

·         Key Product Offerings, Services, and Delivery Mechanisms

·         Mission, Vision, Values, Purpose, and Core Competencies

·         Regulatory Environment and Requirements

·         Strategic Advantages and Challenges

·         Suppliers Partners and Collaborators- Requirements and Roles Played (e.g., Innovation)

Leadership Category

·         Community Support Roles and Activities

·         Ethics and Governance Monitoring Processes

·         Organizational Improvement Chronology

·         Leadership System Model

·         Leadership Communication Strategy

·         Organizational Performance Review and Leadership Participation

Strategy Development Category

·         Alignment of Workforce Plans to Organizational Strategy

·         Key Performance Projections – Short- and Long-Term and Competitive

·         Planned Changes – Products, Services, Markets, and Operations

·         Strategic Action Plans

·      Strategic Objectives, Goals, and Innovation Opportunities ←

·             Strategic Planning Effectiveness Determination Metrics

·         Strategic Planning Process Steps and Participants

·         Strategy Development Process Refinement

Customer-Focus Category

·         Customer Access Mechanisms

·         Customer Frontline Contact Standards

·         Customer Follow-Up Methods

·         Customer Relationship Building Approaches

·         Customer Listening and Learning Approaches

·         Customer Satisfaction Determination Approaches

Knowledge Management Category

·         Benchmarks and Comparisons Selection Criteria

·         Knowledge Assets Summary

·         Knowledge Evolution Graphic

·         Knowledge Management Core Values

·         Knowledge-Innovation-Breakthrough Improvement

·         Organizational Performance Excellence Alignment and Integration Matrix

Workforce Focus Category

·         Workforce and Leaders Development Approaches

·         Workforce Satisfaction Factors and Benefits

·         Workforce Capability and Capacity Assessment Approaches

·         Workforce Engagement Assessment Approaches

·         Workplace Environmental Factors

Process Management Category

·         Design, Development, and Implementation Coordination Approach

·         Process and Other Inspections, Tests, Audits, and Assessments

·         Work Processes and Key Requirements, Inputs, and Contributions

How to Order

Click here to select and order online the 2010 Baldrige Criteria Response Templates: 1) Health Care, 2) Education, 3) Business, or 4) Public Sector and Other Nonprofit.

Or, to order by phone or have your questions answered, call 1 425 444-4386. Visa and MasterCard orders are shipped immediately via email.

Full application development services also available. Call to discuss an approach designed for your needs. 1 425 444-4386