Baldrige Case Studies

These 37 Baldrige Case Studies provide an excellent medium to introduce organizations and individuals to the type of information needed to respond to the Baldrige Criteria. Each case study was used to train the Baldrige Examiners and they also are used by many organizations internationally to train internal assessors for purposes of conducting self-assessments. Organizations also use the case studies as models for writing a Baldrige Application.

Click on the blue links below to access the case study on the NIST Baldrige National Quality Program website or to order a PDF file copy for case studies not on the NIST or ASQ sites.

Baldrige Case Studies Summary

Year Case Study Name Criteria Type
2008 Novel Connect - Available soon Business
2007 Share Food (Community-based nonprofit corporation that distributes food to food-insecure through partnerships with 58 member agencies, 10.5 FTE) Nonprofit
2006 Arroyo Fresco Community Health Center (11 clinics and 4 mobile service vans, 379 staff members) Health Care
2005 Landmark Dining, Inc. (small specialty restaurant business - 212 employees) Business
2004 Sandy Hill School District (large education institution - 12,687 staff members) Education
2003 GeoOrb Polymers (large manufacturer of polymer raw materials - 978 employees) Business
2002 CapStar Health System (not-for-profit health care system - 4,981 staff members) Health Care
2001 TriView National Bank (small service organization - 625 employees) Business
2000 Coyote Community College (educational organization - 1,300 staff members) Education
1999 Collin Technologies (small manufacturing) Business
1998 Gemini Home Health Services (for-profit health care services organization - 643 staff) Health Care
1997 Gateway Estate Lawn Equipment Company (tractor manufacturing organization - 1,650 employees) Business
1996 Southwest Systems Solutions (computer systems service organization - 103 employees) Business
1995 Colony Fasteners (fasteners manufacturing organization - 9,941 employees) Business
1995 Midstate University (university educational organization - 3,000 staff members) Education
1995 Mountainview Health Systems (sanatorium health care organization - 1,402 staff) Health Care
1994 Great Northern (insurance service organization - 1,500 employees) Business
1993 Varifilm (plastic film manufacturing organization - 6,280 employees) Business
1992 Collin Technologies (printed circuit board manufacturer - 178 employees) Business
1992 Incomparable Hotels, Inc.* (187 hotels - 51,000 employees) Business
1992 Peerless Products Corp.* (Roofing materials manufacturer - 3,800 employees) Business
1992 Better Bug Company* (Insect and pest extermination service - 357 employees) Business
1992 Superior Electronics Systems* (Electronics manufacturing organization - 42,000 employees) Business
1992 Liberty Bank II (financial services organization - 750 employees) Business
1991 Alpha Telco (telecommunications service organization - 22,268 employees) Business
1991 Herton Technology - (colorants manufacturing organization - 1,800 employees) Business
1991 Plumbing Fixtures Division* (manufacturing organization - 3,800 employees) Business
1991 Applisoft Corporation* (software and service organization - 1,000 employees) Business
1991 Superior Telemarketing* (telephone-based marketing services organization - 2,115 employees) Business
1991 Chem-A-Co* (chemical manufacturing organization - 7,200 employees) Business
1991 Utility Boiler Division* (boiler manufacturing organization - 11,50 employees) Business
1990 Liberty Bank (financial services organization - 590 employees) Business
1990 Dexco Corporation (manufacturing organization - 4,200 employees) Business
1989 Interstate Telephone Company (service organization - 35,400 employees) Business
1989 Specialty Metals (manufacturing organization - 2,200 employees) Business
1989 PlexiCorp (manufacturing organization - 4,120 employees) Business
1989 Mortality Life and Casualty (insurance service organizations - 18,500 employees) Business
1988 Ace Plastics Company (plastics manufacturing organization - 2,000 employees) Business
1988 Executive Park Hotel and Convention Center (hotel service organization) Business

Note: Case Studies with an asterisk (*) used for Senior Examiner Training

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Paul Steel 2008Paul Steel - original 1988 NIST Baldrige National Quality Award Examiner, longest serving active member of NIST Board of Examiners. 2008 NIST Baldrige Senior Examiner trained, EFQM experienced, and a management systems consultant since 1981.

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