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Organizational Profile: Environment, Relationships, and Challenges P.1 Organizational Description; P.2 Organizational Challenges

2 Strategic Planning 2.1 Strategy Development 2.2 Strategy Deployment

5 Human Resource Focus 5.1 Work Systems 5.2 Employee Learning & Motivation 5.3 Employee Well-Being, Satisfaction

7 Results 7.1 Product and Service 7.2 Customer-Focused 7.3 Financial & Market 7.4 Human Resource 7.5 Organizational Effectiveness 7.6 Leadership, Social Responsibility

1 Leadership 1.1 Senior Leadership 1.2 Governance, Social Responsibilities

6 Process Management 6.1 Value Creation Processes 6.2 Support Processes and Operational Planning

4 Measurement, Analysis, and Knowledge Management 4.1 Measurement, Analysis, Review of Organizational Performance 4.2 Information and Knowledge Management

3 Customer & Market Knowledge 3.1 Customer and Market Knowledge 3.2 Customer Relationships and Satisfaction

Scoring System

Core Values

Baldrige Glossary HD

Baldrige Best Practices

2006 Criteria Changes