2012 Baldrige Criteria

2012 Baldrige Award Criteria . . . now more understandable and practical to use

New: You can now download special MS Word versions of the 2012 Baldrige Criteria

 

The 2012 Baldrige ARTICULATED Criteria . . . now approved by more than 20 national quality award programs

Baldrige Articulated Criteria 15P2                          Baldrige Health Care Articulated Criteria 15P2

Articulating the Criteria results in improved understanding and practicality

2012 Baldrige Criteria for Performance Excellence versions with and without changes highlighted

Baldrige Criteria                    Baldrige Health Care Criteria                    Baldrige Education Criteria

See the hundreds of the multiple Criteria requirements that have been deleted from the previous version

2012 Baldrige Criteria Navigator

Click on the Criteria Navigator below to see all the new additions and deletions - here and only here

 

P

Preface: Organizational Profile

 

P.1

Organizational Description

 

P.2

Organizational Situation

Category and Items

Point Values

1

Leadership

120

 

1.1

Senior Leadership

  70

 

1.2

Governance and Societal Responsibilities

  50

2

Strategic Planning

85

 

2.1

Strategy Development

  40

 

2.2

Strategy Implementation

  45

3

Customer Focus

85

 

3.1

Voice of the Customer

  45

 

3.2

Customer Engagement

  40

4

Measurement, Analysis, and Knowledge Management

90

 

4.1

Measurement, Analysis, and Improvement of Organizational Performance

  45

 

4.2

Management of Information, Knowledge, and Information Technology

  45

5

Workforce Focus

85

 

5.1

Workforce Environment

  40

 

5.2

Workforce Engagement

  45

6

Operations Focus

85

 

6.1

Work Systems

  45

 

6.2

Work Processes

  40

7

Results

450

 

7.1

Product and Process Outcomes

120

 

7.2

Customer-Focused Outcomes

  90

 

7.3

Workforce-Focused Outcomes

  80

 

7.4

Leadership and Governance Outcomes

  80

 

7.5

Financial and Market Outcomes

  80

 

 

TOTAL POINTS

1,000

 

2012 Baldrige Health Care Criteria Navigator

Organizational Description Organizational Situation Senior Leadership Governance and Societal Responsibilities Strategy Development Strategy Implementation Voice of the Customer Customer Engagement Measurement, Analysis and Improvement of Organizational Performance Management of Information, Knowledge and Information Technology Workforce Environment Workforce Engagement Work Systems Work Processes Financial and Market Outcomes Health Care and Process Outcomes Customer-Focused Outcomes Workforce-Focused Outcomes Leadership and Governance Outcomes Health Care and Process Outcomes Organizational Profile Health Care Criteria Navigator

2012 Baldrige Education Criteria Navigator

Organizational Profile Organizational Description Organizational Situation Leadership Senior Leadership Governance and Societal Responsibilities Strategic Planning Strategy Development Strategy Implementation Customer Focus Voice of the Customer Customer Engagement Measurement, Analysis and Knowledge Management Measurement, Analysis and Improvement of Organizational Performance Management of Information, Knowledge and Information Technology Workforce Focus Workforce Environment Workforce Engagement Operations Focus Work Systems Work Processes Results Student Learning and Process Outcomes Customer-Focused Workforce-Focused Outcomes Leadership and Governance Outcomes Budgetary, Financial and Market Outcomes Education Criteria Navigator

Thank you for using and hopefully sharing the only truly integrated versions of the Baldrige Criteria. Paul Steel

2012 BALDRIGE SCORING GUIDELINES - with changes highlighted

Baldrige Scoring Guidelines

Quality Gurus 1

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Baldrige Improvement Tools and Resources . . . from the most experienced source

Essentials:

Criteria made more Practical

Core Values

Scoring System

Feedback Reports

All (40+)
Case Studies

Glossary of Terms

                         

Tools:

Criteria Templates

Winners’ Applications

OrgProfiler  

Guides to Improvement

Metrics - Benchmarks

Best Systems & Processes

                         

Core Competencies:

 

Accelerating Improvement

Training

Speaking - Presenting

Assessing

Site Visit Preparation

Aligning - Integrating

                         

Special Focus:

 

Baldrige Model

Education

Health Care

Public Sector

Private Sector

International

(See more Baldrige tools and resources at: Baldrige Excellence Tools and Resources Home)
MISSION: Accelerating organizational improvement beyond the capabilities of all Business Excellence approaches combined . . . Paul Steel

 Dubai Mall  Dubai Burj Arab Beach  Dubai Burj Khalifa  Dubai Desert Safari

The weather in Dubai is ideal this time of year. So please join me for one of the following three Senior Leadership seminars:

  • A half-day Leadership Seminar for business leaders and support staff (6 February)

  • A one-day Leadership Course for managers and practitioners (7 February), or

  • A 2-day Leadership Workshop for managers and practitioners (8-9 February 2012)

Learn more about the course agendas and benefits by clicking on this events announcement

Baldrige Guides: Special 20th Anniversary Edition Bundle

Guide to a Well-Written Baldrige Application and Site Visit Preparation Guide

Guide to a Well-Written Application                                                Site Visit Preparation Guide

Did you ever wonder how the 1988 Original Malcolm Baldrige Criteria compares to the current version?

 1988 Baldrige Criteria

MISSION: Accelerating organizational improvement beyond the capabilities of Business Excellence approaches. Paul Steel

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All information provided here on the www.Baldrige21.com website are not intended in any way to represent the views of the Baldrige Performance Excellence Program @ http://www.nist.gov/baldrige

2012 Baldrige Award Criteria