Baldrige Criteria - Totally Integrated

Totally integrated versions of the world's most popular performance excellence criteria

What big changes are in the new 2011 - 2012 Baldrige Criteria?

• Will the Criteria become more 'entrepreneurial' in nature? NIST announced their intent to do this at training this year. But, what does this mean? Could it mean they will become easier to use by all and especially smaller organizations?

• Will the number of Results Items in Category 7 be reduced from 6 to 4 as NIST has indicated? An attempt to better align the Results Items to their related Process Items may be driving this.

• Will all the 'What' questions be relocated to the Organizational Profile as proposed? Will the Organizational Profile questions be linked to the Criteria to improve understanding consistency?

• Will the Customer Focus and Workforce Focus Categories be rewritten to remove the perceived redundancies?

• Will the confusion related to 'work processes' and 'work systems' be effectively addressed?

• Do we really need two similar Items in Category 6?

• Will a relationship hierarchy be established among the terms: 'data', 'information', and 'knowledge'? For example, should the 'Management by Fact' Core Value be upgraded to 'Management by Knowledge'?

• Will we see a 'Manufacturing' version of the Criteria to bring the original loyalists back into the fold? Some think this may not be needed if the new Criteria better utilize mainstream terminology.

• Will there be a new definition for "Innovation"? If you read the current definition carefully, you likely already know the answer.

• If Projections are not Results, why are they in the Results Scoring Guidelines? Bet on this changing.

• The 2009 - 2010 Criteria have more words than the original 1988 Criteria and more than double the words when you include the explanatory notes. The highly regarded Singapore Criteria are Baldrige-based but have deleted more than 3,000 words. Maybe it is time to downsize . . . big time?

Check back soon for the answers? Or, email ToQual@gmail.com now to request the 2011 - 2012 Criteria be sent to you as soon as they become available.

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