2012 Baldrige Criteria

See the hundreds of the multiple Criteria requirements that have been deleted from the previous version

Click on the Criteria Navigator below to see all the new additions and deletions - here and only here

Thank you for using and hopefully sharing the only truly integrated versions of the Baldrige Criteria. Paul Steel

2012 BALDRIGE SCORING GUIDELINES - with changes highlighted

Baldrige Scoring Guidelines

Classic 'Quality Gurus Summit' photo (Click on photo for larger version)

Baldrige Improvement Tools and Resources . . . from the most experienced source

Essentials:

Criteria made more Practical

Core Values

Scoring System

Feedback Reports

All (40+)
Case Studies

Glossary of Terms

Tools:

Criteria Templates

Winners’ Applications

OrgProfiler

Guides to Improvement

Metrics - Benchmarks

Best Systems & Processes

Core Competencies:

Accelerating Improvement

Training

Speaking - Presenting

Assessing

Site Visit Preparation

Aligning - Integrating

Special Focus:

(See more Baldrige tools and resources at: Baldrige Excellence Tools and Resources Home)

MISSION: Accelerating organizational improvement beyond the capabilities of all Business Excellence approaches combined . . . Paul Steel

The weather in Dubai is ideal this time of year. So please join me for one of the following three Senior Leadership seminars:

A half-day Leadership Seminar for business leaders and support staff (6 February)
A one-day Leadership Course for managers and practitioners (7 February), or
A 2-day Leadership Workshop for managers and practitioners (8-9 February 2012)

Learn more about the course agendas and benefits by clicking on this events announcement

Baldrige Guides: Special 20th Anniversary Edition Bundle

Guide to a Well-Written Baldrige Application and Site Visit Preparation Guide

2012 Baldrige Criteria Response Templates . . . making Baldrige practical

Did you ever wonder how the 1988 Original Malcolm Baldrige Criteria compares to the current version?

MISSION: Accelerating organizational improvement beyond the capabilities of Business Excellence approaches. Paul Steel

Baldrige Excellence Tools and Resources Home

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P	Preface: Organizational Profile
	P.1	Organizational Description
	P.2	Organizational Situation
Category and Items			Point Values
1	Leadership		120
	1.1	Senior Leadership	70
	1.2	Governance and Societal Responsibilities	50
2	Strategic Planning		85
	2.1	Strategy Development	40
	2.2	Strategy Implementation	45
3	Customer Focus		85
	3.1	Voice of the Customer	45
	3.2	Customer Engagement	40
4	Measurement, Analysis, and Knowledge Management		90
	4.1	Measurement, Analysis, and Improvement of Organizational Performance	45
	4.2	Management of Information, Knowledge, and Information Technology	45
5	Workforce Focus		85
	5.1	Workforce Environment	40
	5.2	Workforce Engagement	45
6	Operations Focus		85
	6.1	Work Systems	45
	6.2	Work Processes	40
7	Results		450
	7.1	Product and Process Outcomes	120
	7.2	Customer-Focused Outcomes	90
	7.3	Workforce-Focused Outcomes	80
	7.4	Leadership and Governance Outcomes	80
	7.5	Financial and Market Outcomes	80
		TOTAL POINTS	1,000

2012 Baldrige Award Criteria