Baldrige Application Template: Key Support Processes Response Table

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Figure 6.1a-4: Key Support Processes and Performance Requirements

Key Processes

Key In-Process Measures/Indicators

(I = In-Process Measure
O = Outcome Measure)

2006 Performance Requirements

Strategic Action Plans Supported

Strategic Objectives Supported

Related Results (Figures)

Facilities Management

Legal

Human Resources

Project Management

Administration

Purchasing

Facilities

 X

 

 

 

 

 

I/O

Facilities Up-Time

5% Increase

 

D

Fig. 7.4-_

 

 

 

 

 

 

I/O

Equipment Operating Costs

 10% Reduction

 

 

 

Cycle Time

 

 

 

 X

 

 

I/O

No sequential delays

Zero delays 

 

 

 

 

 

 X

 

 

 

I/O

Time to Hire

 < 60 days avg.

 

 

 

Audits

 

 

 

 

 X

 

I/O

Timeliness

 On-time

 

 

 

 

 X

 

 

 

 

I/O

0% Non-Compliance

 Total compliance

 

 

 

Supplier Management

 

 

 

 

 

 X

I/O

Purchase Order Processing

On-Schedule

 

 

 

 

 

 

 

 

 X

O

Responsiveness

 Within 24 hours

 

 

 

Note: The Key Support Processes Table responds directly to several Criteria questions in Item 6.2a of Category 6 (Process Management).

Note:       Replace exemplary information in table above with equivalent information that is representative of your organization, as appropriate.
Underlined words and abbreviations appearing in blue are HyperLinks to other Application Templates, Results Charts, and Best Practices.