BALDRIGE EXCELLENCE GLOSSARY - INTEGRATED VERSION

BALDRIGE BUSINESS, NONPROFIT and PUBLIC SECTOR GLOSSARY (Totally Integrated)

(Click on any term below to link to its definition within the Baldrige Excellence Criteria)

· Action Plans

· Alignment

· Analysis

· Anecdotal

· Approach

· Basic [Criteria] Requirements (Item)

· Benchmarks

· Breakthrough Improvement

· Collaborators (Added in 2007)

· Comparisons

· Core Competencies (Added in 2007)

· Customer

· Customer Engagement (Added 2009)

· Cycle Time

· Deployment

· Diversity

· Effective

· Empowerment

· Ethical Behavior

· Goals

· Governance

· High-Performance Work

· How

· Innovation

· Integration

· Key

· Knowledge Assets

· Leadership System

· Learning

· Levels (Performance)

· Measures and Indicators

· Mission

· Multiple [Criteria] Requirements (Item)

· Opportunities for Improvement (Comments)

· Overall [Criteria] Requirements (Item)

· Partners

· Performance

· Performance Excellence

· Performance Projections

· Process

· Productivity

· Purpose

· Results

· Segment

· Senior Leaders

· Stakeholders

· Strategic Advantages (Added in 2008)

· Strategic Challenges

· Strategic Objectives

· Strengths (Comments)

· Sustainability

· Systematic

· Trends

· Value

· Values

· Vision

· Voice of the Customer (Added 2009)

· Work Processes (Added in 2009)

· Work Systems

· Workforce (Added in 2007)

· Workforce Capability (Added in 2007)

· Workforce Capacity (Added in 2007)

· Workforce Engagement (Added 2007)

What is a Baldrige consultant's worst nightmare? Answer: Integrated Criteria Response Templates

BALDRIGE HEALTH CARE EXCELLENCE GLOSSARY (Totally Integrated)

· Action Plans

· Alignment

· Analysis

· Anecdotal

· Approach

· Basic [Criteria] Requirements (Item)

· Benchmarks

· Breakthrough Improvement

· Collaborators (Added in 2007)

· Comparisons

· Core Competencies (Added in 2007)

· Customer

· Customer Engagement  (Added 2009)

· Cycle Time

· Deployment

· Diversity

· Effective

· Empowerment

· Employee

· Ethical Behavior

· Goals

· Governance

· Health Care Services

· High-Performance Work

· How

· Innovation

· Integration

· Key

· Knowledge Assets

· Leadership System

· Learning

· Levels

· Measures and Indicators

· Mission

· Multiple [Criteria] Requirements (Item)

· Opportunities for Improvement Comments

· Overall [Criteria] Requirements (Item)

· Partners

· Patient

· Performance

· Performance Excellence

· Performance Projections

· Process 

· Productivity

· Purpose

· Results

· Segment

· Senior Leaders

· Stakeholders

· Strategic Advantages (Added 2007)

· Strategic Challenges

· Strategic Objectives

· Strengths (Comments)

· Sustainability

· Systematic

· Trends

· Value

· Values

· Vision

· Voice of the Customer (Added 2009)

· Work Processes (Added in 2009)

· Work Systems

· Workforce (Added in 2007)

· Workforce Capability (Added 2007)

· Workforce Capacity (Added in 2007)

· Workforce Engagement (Added 2007)

Serving organizations serious about achieving or sustaining unsurpassed excellence. Paul Steel

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Paul Steel 2008Paul Steel - longest serving Baldrige Examiner. 2009 Senior Examiner trained, EFQM, and a management systems consultant since 1981. Paul has assessed 19 national award winners since 2007 - more than anyone

President, Total Quality Inc (sample of TQI services users)
Phone - Seattle +1 425 444 4386; Dubai/Middle East: +971 5042 3744;

UK: +44 7924 433593; Singapore: +65 9892 2441; Kuala Lumpur: +6012 6368 924

Fax (Seattle/US):    + 1 425 818 4978; Email:   ToQual@Gmail.com

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