BALDRIGE GLOSSARY HD

BALDRIGE BUSINESS, NONPROFIT and PUBLIC SECTOR GLOSSARY HD

(Click on any term below to link to its definition and related application information capture templates and best practices)

· Action Plans

· Alignment

· Analysis

· Anecdotal

· Approach

· Basic [Criteria] Requirements (Item)

· Benchmarks

· Breakthrough Improvement

· Collaborators (Added in 2007)

· Comparisons

· Core Competencies (Added in 2007)

· Customer

· Customer Engagement (Added in 2009)

· Cycle Time

· Deployment

· Diversity

· Effective

· Empowerment

· Ethical Behavior

· Goals

· Governance

· High-Performance Work

· How

· Innovation

· Integration

· Key

· Knowledge Assets

· Leadership System

· Learning

· Levels (Performance)

· Measures and Indicators

· Mission

· Multiple [Criteria] Requirements (Item)

· Opportunities for Improvement (Comments)

· Overall [Criteria] Requirements (Item)

· Partners

· Performance

· Performance Excellence

· Performance Projections

· Process

· Productivity

· Purpose

· Results

· Segment

· Senior Leaders

· Stakeholders

· Strategic Advantages (Added in 2008)

· Strategic Challenges

· Strategic Objectives

· Strengths (Comments)

· Sustainability

· Systematic

· Trends

· Value

· Values

· Vision

· Voice of the Customer (Added in 2009)

· Work Processes (Added in 2009)

· Work Systems

· Workforce (Added in 2007)

· Workforce Capability (Added in 2007)

· Workforce Capacity (Added in 2007)

· Workforce Engagement (Added in 2007)

 

BALDRIGE HEALTH CARE CRITERIA GLOSSARY HD

· Action Plans

· Alignment

· Analysis

· Anecdotal

· Approach

· Basic [Criteria] Requirements (Item)

· Benchmarks

· Breakthrough Improvement

· Collaborators (Added in 2007)

· Comparisons

· Core Competencies (Added in 2007)

· Customer

· Customer Engagement (Added in 2009)

· Cycle Time

· Deployment

· Diversity

· Effective

· Empowerment

· Employee

· Ethical Behavior

· Goals

· Governance

· Health Care Services

· High-Performance Work

· How

· Innovation

· Integration

· Key

· Knowledge Assets

· Leadership System

· Learning

· Levels

· Measures and Indicators

· Mission

· Multiple [Criteria] Requirements (Item)

· Opportunities for Improvement (Comments)

· Overall [Criteria] Requirements (Item)

· Partners

· Patient

· Performance

· Performance Excellence

· Performance Projections

· Process 

· Productivity

· Purpose

· Results

· Segment

· Senior Leaders

· Stakeholders

· Strategic Advantages (Added in 2007)

· Strategic Challenges

· Strategic Objectives

· Strengths (Comments)

· Sustainability

· Systematic

· Trends

· Value

· Values

· Vision

· Voice of the Customer (Added in 2009)

· Work Processes (Added in 2009)

· Work Systems

· Workforce (Added in 2007)

· Workforce Capability (Added in 2007)

· Workforce Capacity (Added in 2007)

· Workforce Engagement (Added in 2007)

Total Quality Logo WEB

Paul Steel 2008Paul Steel - original 1988 NIST Baldrige National Quality Award Examiner, longest serving active member of NIST Board of Examiners. 2009 NIST Baldrige Senior Examiner trained, EFQM experienced, and a management systems consultant since 1981. Paul has assessed 18 Baldrige and other national and international excellence award winners since 2007 - far more than anyone else.

President, Total Quality Inc (see sample of TQI services users worldwide)
1432 187th Avenue NE, Bellevue, WA 98008 USA
Phone/SMS (Seattle/Americas):  +1 425 444 4386

Phone/SMS (Dubai/Middle East): +971 5042 3744

Phone/SMS (UK/Europe): +44 7924 433593

Phone/SMS (Singapore/Asia): +65 9892 2441; Phone/SMS (Kuala Lumpur/Asia): +6012 6368 924

Fax (Seattle/US):    + 1 425 818 4978; Email:   ToQual@Gmail.com

EXCELLENCE RESOURCES

BALDRIGE  STORE

TRAINING

BEST PRACTICE PROCESSES

CRITERIA RESPONSE TEMPLATES

APPLICATION SUPPORT

BALDRIGE INTERNATIONAL

SEMINARS CONFERENCES

INTEGRATED EXCELLENCE SYSTEMS

EXCELLENCE TOOLS

ACTIONABLE CRITERIA

CONSULTING

ASSESSMENT

COMPARISON METRICS

CASE STUDIES

SITE VISIT PREP

BALDRIGE INTEGRATOR

ABOUT US