BALDRIGE GLOSSARY
Baldrige Excellence Glossary - Totally Integrated
BALDRIGE BUSINESS, NONPROFIT and PUBLIC SECTOR GLOSSARY (Totally Integrated)
(Click on any term below to link to its definition within the Baldrige Excellence Criteria)
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· Analysis · Approach · Basic [Criteria] Requirements (Item) · Collaborators (Added in 2007) · Core Competencies (Added in 2007) · Customer · Customer Engagement (Added 2009) · Goals |
· How · Key · Learning · Mission · Multiple [Criteria] Requirements (Item) · Opportunities for Improvement (OFIs - Feedback Comments) · Overall [Criteria] Requirements (Item) · Partners · Process · Purpose |
· Results · Segment · Strategic Advantages (Added in 2008) · Trends · Value · Values · Vision · Voice of the Customer (Added 2009) · Work Processes (Added in 2009) · Workforce (Added in 2007) · Workforce Capability (Added in 2007) · Workforce Capacity (Added in 2007) · Workforce Engagement (Added 2007) |
What is a Baldrige consultant's worst nightmare? Answer: Integrated Criteria Response Templates
BALDRIGE HEALTH CARE
EXCELLENCE
GLOSSARY (Totally
Integrated)
·
Analysis
·
Approach
·
Basic [Criteria] Requirements (Item)
·
Collaborators
(Added
in 2007)
·
Core Competencies
(Added
in 2007)
·
Customer
·
Customer Engagement
(Added
2009)
·
Employee
·
Goals
·
How
·
Key
·
Learning
·
Levels
·
Mission
·
Multiple [Criteria] Requirements
(Item)
·
Opportunities for Improvement (OFIs -
Feedback Comments
·
Overall [Criteria] Requirements (Item)
·
Partners
·
Patient
·
Process
·
Purpose
·
Results
·
Segment
·
Strategic Advantages
(Added
2007)
·
Trends
·
Value
·
Values
·
Vision
·
Voice of the Customer
(Added 2009)
·
Work Processes
(Added
in 2009)
·
Workforce
(Added
in 2007)
·
Workforce Capability
(Added
2007)
·
Workforce Capacity
(Added
in 2007)
·
Workforce Engagement
(Added
2007)
Serving organizations serious about achieving or sustaining unsurpassed excellence. Paul Steel
|
President,
Total Quality
Inc
(sample
of TQI
services users) UK: +44 7924 433593; Singapore: +65 9892 2441; Kuala Lumpur: +6012 6368 924 Email: ToQual@Gmail.com |
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| EDUCATION FOCUS | |||