Baldrige Public Sector Excellence Resources

Baldrige excellence tools and resources for the public sector from the most experienced source

2012, 2013 and 2014 FIJI National Evaluator Training

I am especially grateful to the Fiji Public Service Commission (Office of the Prime Minister) for inviting me to train the Fiji Service Excellence Award (SEA) Evaluators. This is the only government that I am aware of that is using the Baldrige Criteria to assess and improve every Ministry, Agency, and Department including the Office of the Prime Minister and the Office of the President.

  2012 Fiji SEA Evaluator Training - Paul Steel                                Fiji Service Excellence Award Submission Writers - Paul Steel

    2012 Fiji Service Excellence Award Evaluators                       2012 Fiji Service Excellence Award Submission Writers

 

US Public Sector - City of Walla Walla

City of Walla Walla 1 - Paul Steel

Hera are some of the public sectors organizations that I have been privileged to serve:

US DOE, Battelle Nuclear PNNL

Iran Ministry of Education

US Commerce Department

NASA See photo below

Auckland City Council

Alaska Department  of Labor (DOL) See photo below

Fiji National University

City of Walla Walla, WA

Office of the Prime Minister, Brunei

Indonesian Ministry of State Owned Companies (BUMN)

Malaysia NPC, Office of the Prime Minister

Thailand Productivity Orgn. Office of Prime Minister

Dubai Chamber of Commerce

Fiji Office of the Prime Minister

Army Management Staff College See photo below

Malaysia Ministry of Planning (MAMPU)

Singapore Ministry of Education

Bahrain Education Authority

New Zealand Ministry of Commerce

US National Institute of Governmental Purchasing (NIGP)

Singapore Ministry of Trade and Industry (SPRING)

Iran Ministry of Health

US Dept. of Veterans Affairs

City of Madison, WI

Office of the Prime Minister, Pakistan

Asian Productivity Organization (APO), Tokyo

Chile Calidad National Quality and Productivity Department

Universitas Pelita Harapan, Jakarta

UiTM University Malaysia

US Postal Service

Royal New Zealand Navy

US Internal Revenue Service

New: Baldrige Public Sector Award Winners Application Summaries and Profiles

See the responses of the public sector winners to the Baldrige Criteria questions

Access to Baldrige Public Sector Winners' Applications and Profiles

(Click on any winner name below to access their application summary and/or profile)

2012 Baldrige Award Winners - Recipients

2012 Singapore Quality Award Public Sector Winners

2011 Singapore Quality Award Public Sector Winners

 

2010 Baldrige Public Sector Award Winners - Recipients

2010 Singapore Quality Award Public Sector Winners

2009 Baldrige Public Sector Award Winners - Recipients

2008 Baldrige Public Sector Award Winners - Recipients

2008 Singapore Quality Award Public Sector Winners

2007 Baldrige Public Sector Award Winners - Recipients

2006 Singapore Quality Award Public Sector Winners

2005 Baldrige Public Sector Award Winners - Recipients

2005 Singapore Quality Award Public Sector Winners

2004 Baldrige Public Sector Award Winners - Recipients

2003 Baldrige Public Sector Award Winners - Recipients

2001 Baldrige Winners - Recipients

The Baldrige, EFQM, Australian, Singapore and other national excellence Criteria have opened up the world to me and have allowed me to enjoy visiting and learning about many cultures. Working with many of the best organizations in these great places has allowed me to learn how much about how they have achieved world-class excellence. This webpage celebrates these wonderful experiences with photos and more importantly shares what I have learned from assessing more than one hundred government and other nonprofit organizations in more than 30 countries for over 20 years and also from working with Dr. W. Edwards Deming and Dr. Armand (Val) Feigenbaum for seven years. Paul Steel

 

What enthusiasm I've observed this year while working at NASA and with the Brunei Prime Minister's Office, the Alaska Small Business Administration, the Army National Guard, Singapore Government (SPRING), and other organizations serious about performing at the highest level.

 NASA Stennie Space Center-Paul Steel

Strategic Action Plan Execution and Best Performance Measures Selection Project

 

Mission: Accelerate the overall rate of organizational improvement and cost reduction beyond the capabilities of today's continuous improvement and Business Excellence approaches.

 Singapore Quality and Innovation Assessment - Paul Steel

Serving as the International Assessor on Singapore Quality and Innovation Award teams in 2008, 2010 and 2011 has been very enjoyable and fulfilling (2010 team shown above).

 

Baldrige Training  


- Thousands more people trained in Self-Assessment than the Baldrige Award Program!
- Approximately 2,000 National Award Assessors trained in several countries including US national Baldrige Examiners - learn more

 

 

 Army Management Staff College - Paul Steel

Baldrige Excellence Consulting and Application Development Project with US Army Management Staff College, Fort Belvoir, VA

Working in Juneau in summer is special. The Alaska DOL invited me to help them over the course of two years to apply the Baldrige Criteria. The cooperation and support made my work easy. I have received the same degree of support from the US Department of Energy (DOE).

 Alaska Dept of Labor - Paul Steel

Alaska Department of Labor - 2 Year Baldrige Improvement Project (Juneau)

Baldrige Public Sector Improvement Tools and Resources . . . from the most experienced source

Baldrige Excellence Resources

 

International

It does not get any better than being selected to guide the development of the Asian Productivity Organization's manual to train the government Business Excellence Consultants in most Asian nations including members from Japan, Singapore, Malaysia, Philippines, Mongolia, Thailand, Fiji, Taiwan, India, Cambodia, Vietnam, Sri Lanka, and Pakistan.

Asian Business Excellence Consulting Course Design Team 

Thailand

090306 Thailand MOF Presentation - Paul Steel                Thailand MOF and Paul Steel

Achieving Public Sector Excellence - Delivered to and sponsored by the Thailand Ministry of Finance. Dr. Areepong Bhoocha-oom, Director General Thailand Ministry of Finance and Paul Steel

The Prime Minister's Office in Brunei also requested similar training this year. I trained the Sultan's government consultants in preparation for a national program to assist all government organizations in improving their productivity and performance excellence.

Brunei Prime Minister Office Consultant Training - Paul Steel

 

New Zealand

In 1993, Roger Maxwell (New Zealand Minister of Commerce) invited me to assist in designing and launching the first New Zealand National Quality Award. In 1994 (see photo) he launched the government's Business Development Quality Awards to focus on New Zealand's many smaller organizations.

Minister Roger Maxwel, Paul Steel and Erol Slyfield - First BDQA Award

Minister Roger Maxwell (far right), Errol Slyfield (far left) and Paul Steel (3rd from right) at launch of the first government managed Business Development Quality Awards (BDQA) in 1994

 

 

BALDRIGE BUSINESS, NONPROFIT and PUBLIC SECTOR GLOSSARY (Totally Integrated)

(Click on any term below to link to its definition within the Baldrige Excellence Criteria)

· Action Plans

· Alignment

· Analysis

· Anecdotal

· Approach

· Basic [Criteria] Requirements (Item)

· Benchmarks

· Breakthrough Improvement

· Collaborators (Added in 2007)

· Comparisons

· Core Competencies (Added in 2007)

· Customer

· Customer Engagement (Added 2009)

· Cycle Time

· Deployment

· Diversity

· Effective

· Empowerment

· Ethical Behavior

· Goals

· Governance

· High-Performance Work

· How

· Innovation

· Integration

· Key

· Knowledge Assets

· Leadership System

· Learning

· Levels (Performance)

· Measures and Indicators

· Mission

· Multiple [Criteria] Requirements (Item)

· Opportunities for Improvement (Comments)

· Overall [Criteria] Requirements (Item)

· Partners

· Performance

· Performance Excellence

· Performance Projections

· Process

· Productivity

· Purpose

· Results

· Segment

· Senior Leaders

· Stakeholders

· Strategic Advantages (Added in 2008)

· Strategic Challenges

· Strategic Objectives

· Strengths (Comments)

· Sustainability

· Systematic

· Trends

· Value

· Values

· Vision

· Voice of the Customer (Added 2009)

· Work Processes (Added in 2009)

· Work Systems

· Workforce (Added in 2007)

· Workforce Capability (Added in 2007)

· Workforce Capacity (Added in 2007)

· Workforce Engagement (Added 2007)

090211 KL Public Sector Excellence Seminar - Paul Steel

Achieving World-Class Public Sector Excellence Seminars - included participants from Asian Governments including Military, Education, and Health Ministries - Kuala Lumpur

Baldrige Self-Assessment Workshop - 1

Baldrige Self-Assessment Workshop with Asian Government Health Care, Education, Health Care, and other Public Sector delegates

Best Baldrige links: Dr. Robin Mann, Malcolm Macpherson's BaldrigePlus.info, Errol Slyfield's Business Excellence New Zealand, Performance Excellence Study Awards (PESA), and more

Government (Public Sector) including Military and other Nonprofit Customers Served (Sample)

Auckland Regional Council, New Zealand Inland Revenue, New Zealand Thailand Productivity Institute Association of African Development, Zaire
Battelle Northwest, DOE AFROTC Wellington Free Ambulance, New Zealand Stanislaus County Parks and Recreation Dept.
Royal New Zealand Navy Georgia State Government Forsyth County EMS Gulf Coast Workforce Board
South Carolina Department of Revenue New Zealand Post Kern County Roads Department Port of San Diego, CA
State of Maryland Child Support Enforcement Maryland Dept. of Human Services Environment Waikato, NZ Waterways Authority New South Wales, AU
Botswana National Productivity Centre, BW Department of Veterans Affairs Pueblo of Laguna Education Department Region IV Education Service Center
Federal Highway Administration, US Kentucky Department of Education Botswana Training Authority, BW South Carolina Office of Internal Audit
National Center - Public Education & Social Policy, URI US Army Installation Mgmt. Agency - SE Region Pickens Co. Board of Disabilities and Special Needs South Carolina Administrative Law - Judge Division
General Accounting Office US Coast Guard Defense Energy Support Center Department of Energy, Alabama
Singapore Productivity and Standards Board Army National Guard Columbus Consolidated Government South Carolina Office of Internal Audit
US Army, Japan Stanislaus County Behavioral Health Maryland Department of Human Resources Washington State Department of Transportation
US Army Space Command Hamilton County Educational Services New Jersey Transit Kentucky Transportation Cabinet
Arizona Council for Economic Conversion VHA Central Department of Retirement Systems Department of Retirement Services
Defense Contract Management Agency Texas Army National Guard NAS Mesa County Government, Colorado Town of Southborough, MASS
Nottingham City Government, UK Cabinet of Finance - State of Kentucky Georgia Department of Human Resources Johnson County EMS
Alaska Department of Labor Ohio Education Association Memphis Chamber of Commerce Northwest Regional Education Service District
US Department of Education Massachusetts Dept of Education Charter School Mahoning County Education Service Center Public Works and Government Services, CA
US Air Force Office of the Provincial Auditor of Ontario Internal Auditing Office - MN Colleges and Universities Pacific Northwest Laboratory
Department of Energy National Cancer Institute PSA Great Lakes - Us Navy Kern County Roads Department
Commonwealth of Pennsylvania Indiana Department of Education Department of Retirement Systems Urban League of Eastern Massachusetts
US Internal Revenue Service Office of the Chief of Staff - Army Mid-Willamette Jobs Council San Joaquin County WorkNet
Minnesota Association of Alternative Programs Somerset County PA Police Department South Carolina Department of Juvenile Justice Vermont Army National Guard
City of Greater Geelong, Australia VA New England Healthcare System State Council of Higher Education for Virginia Oregon Employment Office
Naval Facilities Engineering Command Defense Acquisition University Tennessee Department of Transportation Work In Northeast Ohio Council
Department of Veterans Affairs South Carolina Dept. of Mental Health San Diego Workforce Partnership Portland VAMC
Pennsylvania Dept. of Transportation - PennDOT Wasco County Ohio Department of Transportation Utah Department of Transportation
ACPO APA (Cheshire Police) UK MIRDC Government, Philippines Wicomico Board of Education Pueblo-Laguna Dept. of Education
Australian Embassy, Bangkok, Thailand Butler County ESC No. Valley Children-Family Services US Department of Foreign Affairs
Wellington City Council, New Zealand OCSA, US Army Iowa Veterans Home Arizona Game & Fish Department
HQ FORSCOM US Navy Drug Screening Laboratory Naval Post Graduate School South Carolina State Government
South Carolina Department of Corrections Hennepin Co. Children-Family-Adult Services Dept. Colorado Army National Guard County of San Bernardino, Californai
Minnesota Supreme Court Department of Revenue, Florida Alaska Department of Labor Workers' Compensation Oregon
NAVSEACOM US Labor Department SUPSHIP Puget Sound, US Navy Puget Sound Naval Shipyard
US Postal Service Norfolk Naval Shipyard US Army Aviation Center Navy Medical Inspector General
Taipei Municipal Hospital, Taiwan Manukau Local Government, New Zealand State of Oregon Massachusetts Dept. of Environmental Protection
US Department of Defense Workers' Compensation Division, Oregon Massachusetts Department of Education Limestone County Detention Center
National Institute of Governmental Purchasing (NIGP) Naval Surface Warfare Center N. Texas Council of Governments (NCTOG) Prison Industry Authority
US Department of Education Fiji National Training Council Navy Bureau of Medicine-Surgery City of Boise, Idaho
National Graduate School of Quality Systems Management USAF HQ Air Force Materiel Command US ARMY Space and Missile Defense Command Battle Lab Connecticut Department of Mental Health and Addiction Services
US Coast Guard Finance Center Natl. Assoc. of State Directors of Special Education US Army Garrison, Japan USALMC Fort Lee, Virginia
County of Los Angeles Dept. of Mental Health EMH Regional Healthcare System USCS 26th Army Support Group, Germany
New Zealand Ministry of Health Naval Medical Logistics Command Waitemata District Health Board, NZ Tigray Regional Health Bureau, Ethiopia
HQ US Army Medical Command US Army Logistics Management College Northeast Mental Health Center Supervisor of Shipbuilding, US Navy
US Army Corps of Engineers Strategic Planning Office, US Army Office of Naval Research International US Army Forces Command Fort McPherson, GA
Bahrain Education Authority Singapore Ministry of Education NASA  

Has the Baldrige Award gone out of business?

For the first time in the 27 year history of the award, in 2013 there were no Baldrige business applicants
and Criteria degradation and impracticality are looking more and more like the primary causes

Baldrige Failure

To put this in perspective, not one of the 20 million for-profit businesses in the United States applied for the Baldrige Award this year.

 

Even worse, the number of applicants has declined 73% for Health Care and 80% for Education since 2010

Source: NIST Baldrige Website

 

 

Baldrige Government, Public Sector, and other Nonprofit Excellence Resources