Baldrige Health Care Excellence Resources

Bringing a fresh perspective to organizational excellence for health care organizations serious about becoming the best at what they do:

Paul Steel chairing International Health Care Conference with national health care Quality Leaders from ISQua, ASQua, APHM, Taiwan, Hong Kong, Singapore, Malaysia, Canada, Australia, United States, and India - July 2009

Also shown: Kathy Harris of Mercy Health System and Paul Steel at their Baldrige Excellence in Health Care Presentation at Kuala Lumpur Convention Centre and at Petronas Towers- July 2009

2009 Health Care Site Visit - Paul Steel

Paul Steel at Emaar Medical Centre (world's largest health care clinic) in the Dubai Mall (world's largest mall) with Lorna Linehan - Medical Centre Director - October 2009

2010 Baldrige Health Care Criteria: See the improvements in the only INTEGRATED versions of the Baldrige Health Care Criteria available anywhere.

The 2010 Health Care Criteria are now easier to understand and totally integrated

Paul Steel Health Care Projects (Sample)

Paul Steel - Iran Ministry of Health (MOH) Organizational Excellence Seminar (Total Integrated Health Care Management System) - Tehran - October 2009

Paul Steel - shown during Health Care Excellence Assessments at Shariati, Taleghani, and Hasheminejad hospitals in Tehran, Iran - October 2009

Paul Steel shown in January 2009 visit to Singapore General Hospital with Integrated Quality System leaders including Sharon Tay

Baldrige Self-Assessment Workshop - 1 TENAGA BALDRIGE SELF-ASSESSMENT WORKSHOP

Baldrige Self-Assessment Workshop with Health Care, Private Sector, Public Sector, Education and Health Care delegates - September 2009

Paul Steel, Lori Kirkland, and Thom Schamberger at Premier, Inc. during internal Baldrige site visit

'Achieving Health Care Excellence' Seminars for Asian health care senior leaders - 2008 - Kuala Lumpur, Malaysia

Lori Kirkland, Michele Serbenski, and Paul Steel at Bronson Methodist Hospital during internal Baldrige site visit

Other Useful Baldrige Health Care Resources:

BALDRIGE HEALTH CARE CORE VALUES - TOTALLY INTEGRATED, INTEGRATED and HYPER-LINKED

080308 Saudi Site Visit - Roy Bauer - Curt Reimann - Lori Kirkland - Paul Steel

Dr. Curt Reimann (First Director ('Father') of the Baldrige National Quality Award) serves as Overseer to an international Baldrige health care site visit team with Roy Bauer, Lori Kirkland, and led by Paul Steel

Also shown, team in national attire photo from the site visit and the senior leader Feedback Report meeting.

Prince of Songkla University Hospital Total Integrated Health Care Systems Management Consulting Project - Hat Yai, Thailand - August 2008

2010 Schedule: Baldrige and EFQM excellence training, seminars, conferences, workshops, presentations, lectures and speeches

Note: Most sessions include our Total Integrated Management System Best Process Models and training in how to use them to upgrade and integrate your processes and systems

Vietnam - Vietnam National Quality Award Assessors Training - sponsored by VNQA - Hanoi and Nha Trang City

Mauritius - National Quality Convention Keynote Speaker - Sponsored by Mauritius Standards Bureau - Moka, Mauritius

Brunei - Public Sector Self-Assessment Training - sponsored by Prime Minister's Office

Abu Dhabi, UAE - sponsored by Abu Dhabi University Institute for Executive Development - Paul Steel, Faculty Director - (BROCHURE)

Mumbai India - National Quality Award Assessors Training - Mumbai, India

Kathmandu, Nepal - How Continuous Improvement and Business Excellence Limit Organizational Improvement Rates - Asian Pacific Quality Organization - September

Jeddah, Saudi Arabia - Achieving World Class Educational Excellence Using the EFQM and Baldrige Best Practices Workshop - sponsor: King Abdulaziz University

Taipei, Taiwan - Achieving World Class Health Care Excellence Using the Baldrige Health Care Criteria - sponsored by Landis Institute

Ocean Shores, US - Baldrige Self-Assessment Training - Oceanfront at the base of the Olympic National Park - sponsored by Total Quality, Inc.

Dubai UAE - Organizational Excellence Seminars - in affiliation with Dubai School of Government

Nigeria - Public Sector Excellence Achievement Training for Government Ministers - sponsored by Nigerian Government

Bahrain - Baldrige for Education Public Seminar - sponsored by Bahrain Quality Assurance Authority for Education and Training

Singapore - Organizational Excellence Seminars - sponsored by Singapore Academy of Principals

Tehran, Iran - Roadmap to Productivity Excellence - sponsored by Iran Productivity Association (IPA)

Kuala Lumpur, Malaysia - International Center of Educational Excellence Launch - sponsored by Global Indian International School

Jamshedpur, India - Achieving Educational Excellence - sponsored by Jamshedpur Region Educators

Sample Seminar Brochure: Baldrige Self-Assessment Workshop - Health Care Excellence Seminar - Education Excellence Seminar - Business Excellence Seminar - Public Sector Excellence Seminar - Systems Management Seminar

Don't settle for only certification CEUs when you can also receive graduate credit towards a university degree from my Baldrige training.

Popular topics include:

Achieving World-Class Excellence in Business / Education / Health Care / Public Sector Seminars - Brochures: Health Care Excellence - Education Excellence - Business Excellence - Public Sector Excellence
Baldrige Self-Assessment Training - Sample Brochure: Baldrige Self-Assessment Workshop
Baldrige Application Development Training - Complete your first draft in this 2-day workshop - includes Criteria Response Templates

How Continuous Improvement and Business Excellence Limit Organizational Improvement Rates - the real impact of Six Sigma, Business Excellence, TQM, ISO, LEAN, Reengineering, and PDCA . . .

Total Integrated Excellence System Development and Implementation Workshop (Systems Management) - Practical, 'Hands On' workshop that involves participants applying actual best practice process models to improve existing processes. Participants receive a total integrated system of Best Practice Processes for all key Baldrige / EFQM model processes and are trained in using them.

BALDRIGE HEALTH CARE EXCELLENCE GLOSSARY (Totally Integrated)

· Action Plans

· Alignment

· Analysis

· Anecdotal

· Approach

· Basic [Criteria] Requirements (Item)

· Benchmarks

· Breakthrough Improvement

· Collaborators (Added in 2007)

· Comparisons

· Core Competencies (Added in 2007)

· Customer

· Customer Engagement (Added 2009)

· Cycle Time

· Deployment

· Diversity

· Effective

· Empowerment

· Employee

· Ethical Behavior

· Goals

· Governance

· Health Care Services

· High-Performance Work

· How

· Innovation

· Integration

· Key

· Knowledge Assets

· Leadership System

· Learning

· Levels

· Measures and Indicators

· Mission

· Multiple [Criteria] Requirements (Item)

· Opportunities for Improvement Comments

· Overall [Criteria] Requirements (Item)

· Partners

· Patient

· Performance

· Performance Excellence

· Performance Projections

· Process

· Productivity

· Purpose

· Results

· Segment

· Senior Leaders

· Stakeholders

· Strategic Advantages (Added 2007)

· Strategic Challenges

· Strategic Objectives

· Strengths (Comments)

· Sustainability

· Systematic

· Trends

· Value

· Values

· Vision

· Voice of the Customer (Added 2009)

· Work Processes (Added in 2009)

· Work Systems

· Workforce (Added in 2007)

· Workforce Capability (Added 2007)

· Workforce Capacity (Added in 2007)

· Workforce Engagement (Added 2007)

Paul Steel with Agnesian HealthCare senior leaders during internal site visit - October 2008

Serving organizations serious about achieving or sustaining unsurpassed excellence. Paul Steel

INTEGRATED CRITERIA	CRITERIA RESPONSE TEMPLATES	BALDRIGE TOOLS & RESOURCES	BALDRIGE INTERNATIONAL
SEMINARS, WORKSHOPS	Paul Steel - longest serving Baldrige Examiner. 2009 Senior Examiner trained, EFQM, and a management systems consultant since 1981. Paul has assessed 19 national award winners since 2007 - more than anyone President, Total Quality Inc (sample of TQI services users) Phone - Seattle +1 425 444 4386; Dubai/Middle East: +971 5042 3744; UK: +44 7924 433593; Singapore: +65 9892 2441; Kuala Lumpur: +6012 6368 924 Fax (Seattle/US): + 1 425 818 4978; Email: ToQual@Gmail.com		TRAINING
CONSULTING			SITE VISIT PREPARATION
ASSESSMENT			EDUCATION FOCUS
GAP ANALYSIS			HEALTH CARE FOCUS
COMPARISON METRICS			CASE STUDIES
APPLICATION DEVELOPMENT			WINNERS' APPLICATIONS
SOFTWARE	INTEGRATED EXCELLENCE SYSTEMS	BEST PRACTICE PROCESS MODELS	BALDRIGE STORE