Dr. Armand Feigenbaum - Quality Guru and Paul Steel

Below is a cherished photo with my boss Dr. Armand Vallin Feigenbaum ("Total Quality" Guru). We are shown at Pirelli Brasil where I was project leader of Val's Total Quality Management System consulting project from February 1982 through March 1986.

  Dr. Armand V. Feigenbaum (originator of "Total Quality Control") and Paul Steel (Project Leader) at Pirelli - Sao Paulo, Brasil 1982

I learned more during my five years working for Armand (Val) Feigenbaum than any other period in my life. He foresaw the future of total integrated systems of management and operational processes and put them into practice far before and beyond the accomplishments of his peer Quality Gurus. Having worked side-by-side from day one with Dr. Edwards Deming in launching and implementing his program at Ford and its 10,000+ suppliers and having interfaced extensively with Dr. Joseph (Joe) Juran and Phillip Crosby, I am in a good position to make this judgment.

Dr. A. V. Feigenbaum's brilliance in transforming organizations to levels of excellence is a perfect fit for any organization especially those using the EFQM or Baldrige Criteria.

More Quality Gurus

In addition to Dr. Feigenbaum, I am also proud of my association with Dr. Deming, Dr. Juran and Jim Harrington (standing behind Deming and in 2009 photo below) shown in this classic Quality Guru photo given to me by Howland Blackiston (who co-founded the Juran Institute) in appreciation for my facilitating access to China's quality leader.

I am especially indebted to Dr. James Harrington for his strong support since we first met in Tehran (Click to see photo of us after our historic meeting with the Leader and Cleric of Iran's High Committee of the Iran Supreme Council). This memorable photo (above) was taken in May 2009 at his Harrington Middle East offices in Dubai.

Paul Steel's Recent Major Conference, Seminar and Symposium Links

The Baldrige Award Criteria have truly expanded internationally as evidenced by these photos of several enjoyable experiences. Please click on the links and photos below to see some of the many interesting people I have worked with and some of the enjoyable events that I have been fortunate to participate in:

Having served as a Baldrige Senior Examiner in three decades, I enthusiastically welcome the opportunity to contribute my Baldrige Award and other quality awards experience to your organization's success as I have done for organizations in many countries throughout the world and on more than 245 international training and consulting assignments including:

If you are serious about achieving unsurpassed excellence, I would like the opportunity to talk with you.

I am pleased to announce my recent reappointment as Judge/Lead Assessor for the Asia Pacific Quality Organization (APQO). In this role I review applications from the winners of most Asian national quality awards.  Paul Steel